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Learning’s mission is to measurably improve the performance and experience of our employees. You will play a key role in defining and reporting on the measurement of performance improvement and experience. The Learning Process Improvement Manager is accountable for process optimization, service management, supplier management and supporting with the measurement of learning solutions aligned to our learning strategy.

You will play a key role in defining and reporting on the measurement of learning solutions, leading on improvements to learning processes and supplier management and managing the relationship with shared service centre (Central Business Services) team monitoring and reviewing service levels.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

• Learning measurement strategy - Responsible for the learning measurement strategy, learning evaluations, building case studies and KPIs
• Learning impact measurement - Ownership of the Learning dashboard to report on learning metrics across the business, understanding trends, identifying data sources, upskilling colleagues, data analysis, managing dashboard improvements and data quality issues
• Service Management - Ownership and ongoing review of learning solution delivery processes and monitoring KPIs and Service level Agreements (SLAs) across Learning,
• Process improvement - Leading continuous improvement initiatives to improve the learner and learning professional experience (e.g. driving automation), Manage learning process queries, Maintaining process documentation to support learning stakeholders (process maps, policies, standard operating procedures) and resources (e.g. FAQs and guides) as required
• Vendor management - Leading on supplier performance reviews, managing supplier requests and relationship management with Procurement, Vendor management and Associate Resourcing. Ownership of the learning preferred supplier list ensuring accuracy and completeness of data to enable users to identify suitable suppliers
• Strategic project support - Support the Head of Learning Operations with strategic projects and defining and implementing process improvements. Manage diverse teams within an inclusive team culture where people are recognised for their contribution

Connect to your skills and professional experience

• You’ll need to be highly organised to successfully deliver projects and have high standards for quality. Effective stakeholder management will be key as the role requires working closely with the central Learning team and the Central Business Services team.
• A successful candidate will be a creative and critical thinker who approaches monitoring and evaluation with a strategic lens and is able to interpret diverse sources of information
• Continuous improvement experience and learning measurement experience from a similar role including project management and business analysis
• Excellent understanding of process improvement and learning measurement and evaluation concepts including process mapping and standard operating procedures
• Ability to lead and facilitate workshops with a range of learning stakeholders
• Experience with developing and monitoring Service Level Agreements and Key Performance Indicators (KPIs)
• You should be comfortable working in a fast-paced environment with multiple activities and streams of work to co-ordinate and manage.
• Strong project management including understanding of interpreting business needs
• Adept at communicating, influencing, coaching, challenging and managing stakeholders.
• Proficient in the use of Power BI, Microsoft Office including Visio, Word, Excel, Outlook and Powerpoint

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

Connect to your agile working options

Location: London
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working .

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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