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Learning & Development Trainer

Location: Stoke + (Hybrid)
Working hours: Full time, 37.5 hours per week (Monday - Friday)

Salary: Excellent basic salary plus bonus and Vodafone benefits

Hybrid

At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Role purpose:

To provide our frontline employees with a high-quality training experience which builds the current and future capability requirements of the business, aligning to the Business and HR Strategies and the Spirit of Vodafone.
Responsible for the preparation, design, delivery, evaluation, and continuous improvement of learning solutions across all frontline business areas, ensuring all frontline employees are trained and compliant to provide good customer outcomes.

What you'll do

• Demonstrates a highly engaging, motivational, and interactive training style that ensures retention and application of learning aligned with Spirit of Vodafone for groups of varying sizes
• Prepares self for the delivery of training material ensuring knowledge is up to date and relevant
• Ensures relevant and accurate feedback of delegate information and course reports to Line Manager and Central Team
• Reviews the evaluation and quality assurance of programmes being delivered by team and acts on the feedback through effective personal development planning
• Reviews and feeds back centrally any required updates to training material on a regular basis
• Ensures that frontline employees are fully accredited to meet regulatory requirements ahead of them starting their role
• Flexibility of own time management and resource focusing specifically on delivery of effective training as a priority

Who you are

• Has superb knowledge and understanding of commercial priorities including what, why and how
• Knows the competitor offers on the marketplace
• Shows a strong understanding of why our customers should buy from us
• Demonstrates strong understanding of the regulatory requirements of the role for both themselves and the employees they train
• Understands the customer experience measures within the business and the key opportunities to improve this
• Understands and relates all delivery to the Customer Experience Cycle (CXX) and creating good customer outcomes

Technical / professional qualifications:

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.