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SOUTH WALES FIRE AND RESCUE SERVICE

JOB DESCRIPTION

Department People Services

Post

Learning & Development Officer
(General & Technical Skills)

Post No 503164

Grade 9

Location SWFRS Headquarters

Responsible to Assistant Learning & Development Manager

Responsible for N/A

This job description refers to the main purpose and responsibilities of the
post. It does not necessarily list in detail all the tasks required to carry out
these responsibilities. This job description will be reviewed as and when
necessary to ensure that it meets the Service’s business requirements.

MAIN PURPOSE OF THE POST

To provide a quality and professional Learning and Development (L&D) service to
South Wales Fire & Rescue Service and its members past, present and future in a
committed and flexible manner.

DUTIES AND RESPONSIBILITIES

General Duties:

1. To work collaboratively with other stakeholders both within the L&D team and

wider within the organisation to assist in the achievement of Team, Departmental
and Directorate plans.

2. To provide a partnering approach to all line managers and departmental leads on

advising and implementing effective and relevant learning, development, and
assessment solutions for specific training needs.

3. To prepare and provide statistics and general feedback/ reports for the Head of

HR & the Learning and Development Manager on all required L&D activities and
metrics as and when required e.g., numbers trained, evaluation results and
training spends etc.

4. To deliver all L&D workstreams whilst upholding and delivering on all

organisational policies and procedures i.e., in cognisance of the Service’s data
protection legislation, Equality and diversity legislation whilst respecting
confidentiality throughout all L&D activities.

5. To maintain an understanding of key changes within wider Learning,

Development and Assessment professional fields and support implementation, of

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new and innovative practices in line with the Service’s people and organisational
development strategies.

6. To continuously promote a culture of learning across the SWFRS and
demonstrate an ongoing commitment to own and other’s continuous personal
development.

7. To continuously promote a positive and inclusive culture within SWFRS, focusing
on embedding SWFRS values and best practice principles of Equality, Diversity,
and Inclusion, therefore championing SWFRS’s as an employer of choice.

8. To support individuals throughout the Service through the provision of
confidential coaching sessions.

General & Technical Skills Delivery:

9. To provide effective, timely and relevant training for all employees throughout

their employment lifecycle. To include (but not limited to):

➢ The development, programming and delivery of all SWFRS induction courses
for the full range of SWFRS staff i.e., grey and green book.

➢ The identification of key general learning needs across the organisation and
provision of creative L&D solutions to ensure that SWFRS staff have the
necessary skills, knowledge, and training to conduct their roles effectively.

➢ The development/procuring, planning, delivery, and evaluation of SWFRS
Masterclasses, aiming to support all employees with a wider L&D offering in
several core training areas.

➢ The identification and provision of specialist skills training e.g., Health and
Safety/Manual Handling, to provide those in core specialist roles with up to
date and relevant skills to reduce risk and function effectively.

➢ To research, create and deliver new training programmes in line with
organisational development needs.

➢ Continuous Quality Assurance of all training through the maintenance of
effective means of training evaluation and feedback, reviewing and reporting
on key outcomes as and when required.

Leadership & Progression Development

10. To provide general support to all employees seeking to develop as future

SWFRS leaders signposting (where appropriate) to relevant training opportunities
and further information regarding progression and development.

11. Working towards the wider L&D strategic aims and under the guidance of the
L&D Manager, the post will take responsibility for the development, delivery, and
evaluation of all Supervisory Leadership Development Training, whether
delivered through internal practices and/or through external provision.

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12. To support all processes that link to the Service’s progression principles i.e.,
Assessment and Development Centres, Interview and Selection training,
Technical Examination study skills sessions, etc.

Employee Engagement

13. To support and improve employee engagement through co-ordinating, promoting

and delivering middle, supervisory, and organisational engagement days.

14. To support the Service with any ad-hoc engagement activities to be held across

the organisation.

15. To support the Assistant L&D Manager with the creation and promotion of an

annual calendar of employee engagement/EDI events through generating
appropriate content and liaising with the Service’s Communication and
engagement teams to promote inclusion through SWFRS internal comms
channels and social media.

16. To support and facilitate the co-ordination of all additional learning opportunities

e.g., Academi Wales’ Summer and Winter Schools, Cross leadership exchanges
etc. Promoting events and co-ordinating attendees as and when required.

17. To support the L&D Officer (Performance and Assessment) in reviewing and

facilitating applications relating to the Service’s Additional Learning Fund.

Other

18. To support all SWFRS strategic aims through the research, development and

delivery of any ad-hoc training required to support Service activities.

19. To maximise the implementation, maintenance, and use of technology to deliver
L&D solutions to employees throughout the service, e.g., through the Learning
Management System, e-learning, etc.

20. To continually look to improve systems to further enhance the efficiency and

effectiveness of all L&D processes.

21. To contribute to the maintenance of accurate computerised records of all staff
development activities.

22. To promote equality, diversity, inclusion, health, safety, and employee wellbeing
in all employment issues.

23. To represent the Service (as and when requested) at all Learning and

Development events, meetings, and briefings.

STANDARD SERVICE REQUIREMENTS

• To attend in-house and external training courses as required.
  

• Any other duties commensurate with the grade and post.

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• To co-operate fully with any scheme or pilot scheme using the same, that shall

• To implement the principles of the Service’s Equal Opportunities and Diversity

• To adhere to Health & Safety Legislation/Relevant Service Policies and

ORGANISATIONAL VALUES

In performing the above role, all employees of the Service are required to
Observe and promote the Service’s Core Values to be, at all times:

• Professional

• Caring

• Respectful

• Dedicated

• Trustworthy

• Dynamic

• Disciplined

• Resilient