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Key Accountabilities

Key Capabilities

Working Pattern

Sunday 09:00-17:30

Wednesday 13:00 - 17:00

Friday 09:00-17:30

Purpose

Support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

ACCOUNTABILITIES

Develop remarkable people – 50% of time spent

• Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels

• Support coordination of all development programmes including employability schemes for customer assistants

• Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs

• Ensure all regional learning hubs and the academy facilities are maintained to a high standard

• Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times

• Offer exceptional levels of service to all colleagues and visitors across the academy

• Delivering regional buddy upskilling where required

• Deliver upskilling to Induction facilitators in standalone hubs where required

• Listen and act on colleague feedback to make this a great place to work , with the support of BIG

100% accurate execution – 35% of time spent

• Complete all aspects of recruitment including MyHR, onboarding and peak activity to meet customer demand

• Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy

• Build key stakeholder relationships across Centre of Expertise, externally and Region

• Utilise digital tools to manage academy learning capacity

Drive high performance – 15% of time spent

• Act as subject matter expert for onboarding, My Welcome and recruitment

• Support the delivery and completion of Compliance Learning across the region

• Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement