Learner Success Coach

Department: Delivery

Location: Home based, UK

Reports to: Service Delivery Manager

Hours: 37.5 per week

Salary: (Depending on experience)

Who are Cambridge Spark?

We are an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce in critical digital transformation skills with a focus on Data and AI

Who are you?

You are an experienced and professionally proud Coach who understands and promotes apprenticeship programmes as a great route to deliver real business impact. You are dedicated to supporting & driving learners to complete their programme on time and lending your expertise to develop their wider professional skills.

You are inquisitive and interested in the landscape of Data Analytics & AI and will be passionate about harnessing different technologies to drive up learner experience.

You’ll thrive in a fast-paced environment and operate self-sufficiency where problem solving is concerned. You’lll enjoy contributing to continual improvement and establishing efficiencies which enable us to scale and grow whilst maintaining our core values.

What are our Values?

Underpinning all that we do are our company values - our ways of working. In all that we do and all that we are we continually ensure that our values are central and drive our activities:

Customer Focus - Our platform makes a great difference but our relationships make an even greater one: we are committed to delivering great customer experience. We work with openness, transparency and have fun along the way.

The Gold Standard - We are experts in our field and are constantly developing our technology and offering. We set the benchmark in our industry: both in what we offer customers and in how we deliver it.

Entrepreneurial Spirit: Everyone is encouraged to take initiative and show entrepreneurial spirit which fuels innovation at Cambridge Spark. This includes identifying opportunities for improvement, taking ownership for implementing solutions effectively, and driving improvement by using proof of concepts to demonstrate the feasibility and value of their work.

Team Spirit: Everyone is part of building an open and transparent culture, communicating effectively to raise issues, discuss improvements and share the evidence used to make decisions.

The role of a Learner Success Coach (LSC)

As the key contact for your learners, you’re one of the two key supports for learners on programme. You’ll ensure that your learners' progress tracks to plan and that you support them to develop the behaviours associated with their programme of learning. You work in partnership to ensure the timely achievement of learners -the success of a Learner Success Coach is determined by the timely achievement of 85% of your caseload.

Responsibilities by area of focus

• Motivate and encourage learning and development in your learners
• Drive progression and ensure OTJ and learning plan progress is delivered to plan
• Ensure that learners requiring Functional Skills are supported to complete by month 6 on programme
• Engage with the employer and learners at a minimum every 10 weeks, reviewing objectives set and defining the plan via Progress Reviews
• Recording and reporting on activity on the E-portfolio systems
• Embed Maths and English Functional skills into the coaching sessions
• Deliver and embed topics relating to Health and Safety, Safeguarding, Prevent, Equal Opportunities and other related Acts. Ensuring a regional approach and contextualisation
• Work closely with the Data Mentor to ensure that they are alerted to any challenges which might prevent timely achievement
• Support the composition of monthly employer MI, adding valuable commentary regarding risk learners
• Create, maintain and communicate SMART action plans for learners who require intervention to ensure timely achievement
• Ensure and learners with SEND requirements are captured, training plans adapted and that all relevant stakeholders are made aware of any adjustments required
• Coach apprentices in business skills and setting goals and objectives to enhance their professional skills
• To facilitate & encourage learners to own their experience via self-directed learning and personal development
• Challenge and develop the learner’s skills and abilities to enable them to achieve the best performance results
• Be quick to problem solve and produce solutions to any learning or development barriers to apprentices.
• Ensure best practices and be aware of Health and Safety, Safeguarding and Equal Opportunities and related Acts.

Candidate Specification:

Essential

• Experience within Apprenticeships for a minimum of 1 year is essential
• Data informed decision making
• Able to use learner progress data to inform determination of risk
• Solutions focussed and self-sufficiency when solving first level support issues
• Proficient in the use of technical collaboration & communication tools such as Excel, Dashboard reporting tools & learner management systems

Desirable

• Professional Coaching qualification
• Experience in learner/employee development
• Relevant qualifications in Data Analytics

Company Benefits:

• Remote first company providing flexibility to work from home
• Pension with up to 5% matched contributions
• 25 days holiday + 8 bank holidays + 1 day off on your birthday
• Pre-tax gym allowance of £30 per month
• Annual Summer and Xmas events
• Company socials including everything from Cambridge College formals, pub nights to team building events
• Contribution towards books and training courses that help you learn and grow in your role with us
• Private medical insurance and cash plan
• Holiday buy back scheme (up to 10 days p/a)
• EAP with 24 hour confidential support line

Background to the Organisation

We are on a journey to accelerate impactful professional education in technology.

Cambridge Spark is an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce in critical digital transformation skills with a focus on Data and AI.

We deliver unique and innovative professional education that is accelerating the digital transformation of our clients, advancing the careers of their employees, helping people get into work and closing the digital skills gap. We are in a sector that is crucial to the economy and workforce, with a lot of opportunity for change and innovation. We are at the cutting edge of teaching applied data and digital skills, with our unique patented learning platform EDUKATE.AI offering our clients and learners a unique learning experience. EDUKATE.AI was developed with support from Innovate UK and provides all of our learners with 24/7 immediate feedback on their work, helping accelerate the learning process and providing a sandbox environment to experiment on real world datasets.

Since 2016, we have supported more than 13,400 learners across four continents with nearly 400,000 pieces of code submitted for feedback on EDUKATE.AI. We are trusted by some of the most recognisable brands in the world to educate their workforce, including Microsoft, the NHS, GSK, easyJet, the BBC and John Lewis. Our focus on applied learning to create business impact sets us apart - individual learners have reported applying their skills at work to generate recorded value of up to £40m.

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Cambridge Spark is an Equal Opportunities Employer and prohibits discrimination and harassment of any kind. Cambridge Spark is committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Spark are based on business needs, job requirements and individual qualifications, without regard to race, colour or ethnicity, ability or disability, gender or gender reassignment, sexual orientation, marital status, religion, age or any other status protected by the laws or regulations in the locations where we operate. Cambridge Spark will not tolerate discrimination or harassment based on any of these characteristics. Cambridge Spark encourages applicants of all ages.

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