Lead Digital Analyst London, England
Job description
Lead Digital Analyst, Wealth and Personal Banking
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are creating a new e-money licensed business line, with wide customer reach across a range of markets. We are passionate about approaching things differently and we aim to operate like a true fintech within the bank. We are currently looking for ambitious and motivated individuals who are keen to embrace growth and tackle the impending challenges in this fast evolving industry, joining us on our journey.
We are currently seeking an experienced individual to join this team in the role of a Lead Digital Analyst The successful candidate will be focussed on leading analysis for digital change that deliver best in class enhancements specifically to Digital Products, Features and Channels. Jobholders are involved from initial scoping, discovery, documentation of requirements and continuous improvement.
This job will carry out most or all of the following tasks:
- Will have knowledge of the digital landscape inside and outside of the bank and will use this to help shape and develop HSBC’s digital offerings.
- Lead in-depth analysis of digital customer journeys and functionality to support effective solution design and ensuring digital deliverables are customer ready.
- Leading and facilitating the collaboration with specialist digital disciplines such as Design, Product Management, Engineering, Solution Architecture and Quality assurance.
- Lead the production of the Digital Product Analysis document set as part of User Centred Design activity in line with committed timescales and methodology, securing approval from stakeholders as required.
- Work with Digital Product team members to generate ideas, define journeys and shape outcomes.
- Ensuring digital deliverables meet business and customer requirements and are fit for purpose to release to customers.
- Working across multiple cross functional team to ensure that digital feature enhancements are assessed for impact across other aspects of digital customer experience
Essential requirements
- Previous experience in leading analysis with a track record of delivering change i.e., project, programme, product management
- A technical aptitude mirrored with an ability to deal with technicalities
- Previous experience of working within digital would be strongly preferred
- Proven experience of influencing and motivating others
- Customer-oriented with strong business acumen
- Ability to build effective networks across multiple business areas
- Good knowledge from a customer viewpoint of what makes a great digital customer experience
- Excellent written and spoken communication skills
- Ability to manage multiple initiatives concurrently
- Previous experience of working within payments would be advantageous
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: [email protected]
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
