Lead Business Analyst Newcastle upon Tyne, England
Job description
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Business Management and Improvement
Digital
Information Technology
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About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Are you a hardworking, results-oriented Lead Business Analyst looking for your next challenge? Is it important that for you to work for an employer who cares about the work-life balance of its workforce and offers structured personal development genuine progression opportunities? Well look no further!
HM Revenue & Customs
HMRC is the UK's tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for our public services and help families and individuals with targeted financial support!
HMRC's Digital Directorate (CDIO)
As we strive to meet our ambitions to become one of the most digitally advanced administrations in the world we have lots of focused change programmes to help achieve our transformation goals. We are leading the way in the delivery of modern services for customers which will change how millions of businesses and landlords interact with the tax system, replacing the burden of the annual tax return with digital record keeping and quarterly updates.
To support this we have one of the largest and most sophisticated IT estates at our fingertips. The complexity of the operation these systems support is truly impressive; on a scale rarely seen in other global organisations.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
Within HMRC’s Chief Digital Information Office you will be a key member of a delivery team collaborating with a wide range of partners throughout the full delivery lifecycles, understanding and analysing user and business needs.
Working closely with the Head of Business Services and Lead Product Manager to provide leadership and direction to internal customers, products and services for the Chief Finance Officer business area of HMRC (primarily Government Banking and HMRC Payments).
Taking an active lead within the wider Business Analyst community (across government and externally) championing user needs and advocating for delivering value on time.
Have functional management and/or people management and accountabilities, responsible for Business Analysts and working closely with other Lead Business Analysts and Lead Business Relationship Managers. You'll focus on proactively sharing knowledge and be seen as a go-to person in your field, owning key customer relationships and mentoring others.
Demonstrate flexibility andthe ability to work across function and support other areas when required. CDIO reorganisation is underway, and you will be comfortable working with ambiguity as that is progressed.
Working in partnership with stakeholders and leadership team to build comprehensive understanding of the business processes utilising SAP/non-SAP technologies and the requirements needed from solutions to improve/transform.
Leading our focus on end-to-end business operations understanding holistic business/systems requirements, collaborating with other IT functions, and aligning with end-to-end IT service management.
Working with internal customers to understand and articulate their requirements, ensuring security, compliance and other governance requirements are identified. Input to the future roadmap, working with suppliers and CDIO colleagues to help transform HMRC Finance and Commercial systems. Working with other government departments or companies who use SAP ECC6, S4/HANA and SAP Ariba (or equivalents) and other technologies, learning from collaborative working and sharing knowledge.
Person specification
Responsibilities
- Actively participate and be responsible for the work of your team in providing problem and requirements analysis, business process modelling and improvement, configuration and documentation where appropriate.
- Pro-actively engage and develop close working relationships with all Senior Partners, customers and stakeholders, shaping and influencing delivery activity and governance, whilst aligning to HMRC strategy, helping to identify change/improvements.
- Lead, coach and guide a multi-discipline team of analysts.
- Ensure the correct placement and assignment of Business Analysts.
- Input to programme-level roadmaps, reporting and setting the agile governance framework for product teams in a programme.
- Key contribution in developing SAP Application and digital transformation roadmap.
- An awareness of developing technologies particularly in the payments and banking area.
- Act as a critical issue point of contact for the customer and service teams.
Essential Criteria
- A broad IT background with experience of working in a senior IT role within a large scale multi source development environment with a range of delivery partners.
- Proven ability to work with business and technology partners to translate business problems into technical, functional and process designs.
- Good understanding of banking technologies and payments processes.
- Validated leadership experience detailing your ability to empower, support and develop staff.
- Excellent collaborative and communication skills including proven track record at a strategic level to influence wide ranging partner community, including senior stakeholders.
- A good understanding of the enterprise arena and work on multiple, sophisticated projects.
- Ability to act at the highest professional standard to lead, educate, inspire, innovate and mentor.
Desirable Criteria
- An understanding of the technology supporting revenue in/out operations within HMRC
- SAP Business Analysis/Consultancy level and hands on knowledge of either FICO, MM, PS, FM and S/4 HANA at application layer. SAP SaaS products such as Ariba and integrations.
- Ability to identify architecture sensitivities and cost drivers and work with partners to handle their impacts and take ownership for making key decisions at pace.
- Commercial experience in supporting supplier contract management activities.
- BCS International Diploma in Business Analysis.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
As part of the application process you will be asked to complete submit a CV detailing job history and qualifications and a Personal Statement (1,250 words max) demonstrating relevant skills and previous experience.
A sift of your CV and Personal Statement will be conducted and both MUST demonstrate evidence of the Essential Criteria for you to progress to the next stage.
Desirable criteria will only be assessed in the event of a tie break.
Suitable applicants will be invited to interview, where you will be required to provide evidence as to how you meet the Experience and Essential Criteria.
At "Interview" stage we would also like you to deliver a short presentation, details will be sent prior to interview if successful at sift.
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Interview dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact [email protected] as soon as possible.
Equality and Diversity
We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.
We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.
For more information on how we make this happen, review this information on our culture and values.
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 281376 & vacancy closing date 16.06.2023.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
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