Late

Late Norwich, England

Royal Mail Group
Full Time Norwich, England 10.56 - 12.04 GBP Today
Job description

Job reference number 293600


Late - Work Area Manager - Norwich Mail Centre


Salary starting at £33,432, 10% bonus potential, 25 days annual leave and pension


Full time

Permanent

Norwich Mail Centre, Norwich, NR1 1AA


As a Work Area Manager, you will work in a busy mail centre and be responsible for managing operations in a specified area.


What does the role involve?
Leading a dedicated team of full and part time employees, you’ll hold regular one to one and team meetings and review the area’s performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements are essential to your role.


Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. With line management responsibility you’ll manage your team’s sick absence, attendance, training and development and you’ll get involved in our programme of continuous improvement.


What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:


Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer Centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.


Shift patterns:

14:00 - 22:00


Application process
If you are interested in applying, please complete your application online and submit your current CV.
Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.


Assessment
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.


About Us


At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.


Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.


Closing Date: 8th May 2023 Please note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: May


#LI-POST #RMG

Late
Royal Mail Group

www.royalmailgroup.com
London, United Kingdom
Simon Thompson
$10+ billion (USD)
10000+ Employees
Government
National Services & Agencies
Related Jobs

All Related Listed jobs

mechanical engineer
T m plumbing and heating services ltd Tarporley, England 41600 - GBP HOURLY Today

About us

T m plumbing and heating services ltd is a small business in Leeds. We are professional and agile

bus driver
South East Cornerstone Public School Division #209 Weyburn 19016 - CAD HOURLY Today

Job Description
South East Cornerstone Public School Division is looking for an energetic,...

Security Guard Warrington
Sentry Security Ltd Warrington, North West England, England 10.42 GBP HOURLY Today

Valid SIA licence (Must be actual licence, not a photo). A current driving licence is an advantage. Sentry Security Ltd is seeking reliable and well presented

Automation Engineer - Sheffield
Pendo Sheffield, England 34648 - 54730 GBP ANNUAL Today

You will join a team building the tools that allow product managers to gather the full picture of the customer, by integrating qualitative feedback data with

Customer Care Team Lead (Dermatica)
HeliosX London, England 25048 - 27444 GBP ANNUAL Today

Conduct regular 121 sessions with Customer Care advisors, balancing empathy for both advisors and customers. Provide effective feedback to advisors, leveraging