KYC Quality Assurance Tester – Associate Bournemouth, England
Job description
The Quality Assurance (QA) Team is an integral part of the Controls environment and is responsible for conducting a continuous review against internal Know Your Customer (KYC) standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy of KYC. Our team works closely with the KYC Management Team, Global Financial Crimes Compliance and the enterprise-wide control program teams to identify, remediate and track issues, and develop controls to sustain improvements as they are made.
As the QA tester, you will perform reviews on New Business and Renewal KYC records. You may also be responsible for completing additional targeted testing relating to KYC activities. You will document all test results, identify gaps in processes and procedures, question the integrity of data and adherence to processing and servicing standards, policies and procedures.
As the Quality Assurance tester, you will review from a regulatory and compliance perspective that all due diligence requirements across multiple client types are adhered to. You will be accountable for providing constructive and material feedback to KYC Onboarding/Quality Control teams and other relevant stakeholders, as appropriate.
Job Responsibilities:
- Test the quality of completed KYC records against Global KYC and Quality Assurance Standards and record results in the case management system.
- Review the reliability and integrity of data collected and challenge the appropriateness of assumptions and made where appropriate.
- Identify key issues, risks and trends and perform root cause analysis; make recommendations for addressing identified deficiencies or improvements to business processes.
- Present results to key stakeholders, track and monitor corrections to identified critical defects.
- Collaborate with global partners to ensure consistency with the Global QA framework and governance approach.
- Consider regulatory requirements and best practices to implement changes to process.
Required qualifications, capabilities, and skills:
- Experience in banking or related industry.
- Good analytical and communication/presentation skills.
- Ability to articulate findings / exceptions and escalate promptly to relevant parties.
- Ability to conduct root cause analysis and risk analysis.
- Fluent in English Language.
Preferred qualifications, capabilities, and skills:
- Good understanding of KYC records and KYC standards is preferred.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
