Knowledge Exchange Systems Manager Lancaster, England
Job description
This is an exciting new post which has been created to provide leadership, direction and oversight by for the development and maintaining of Knowledge Exchange (KE) Systems across Lancaster University.
In Research and Enterprise Services (RES) we manage and govern a number of systems that are key to KE operations, relationship management and data capture around the university. Improving, developing and expanding our use of these systems to capture accurate and useful data, and to provide fit-for-purpose, efficient and productive processes for KE and broader Engagement are becoming increasingly important. Maximising the use of such systems in the Lancaster KE Team is critical in improving institutional performance and responses relating to the annual Higher Education Business and Community Interaction Survey (HEBCIS), Knowledge Exchange Framework (KEF) and Knowledge Exchange Concordat (KEC).
The Head of KE Systems will provide leadership, direction and oversight by creating and implementing a KE Systems strategy. Interfacing with all University functions to identify, develop and implement solutions for improved KE systems and processes, they will deliver value and continuous improvement for internal and external customers. The role will be a key part of cross faculty and inter-departmental groups, and will work with the Research Support and Systems Manager to ensure a collaborative and joined-up approach to KE and Research Systems development and improvement across the division.
The Head of KE Systems will be responsible for:
- Project management and product ownership of Knowledge Exchange & Engagement Portal (the university B2B CRM known as KEEP)
- Identifying broader digital systems capabilities and development opportunities
- Prioritisation of systems development and support work in relation to KE and Engagement
- Consolidation of our institutional body of knowledge through digital means
- Enhancement (and possible integration) of systems which capture KE and Engagement
- Enhancement of the “customer” experience for our external partners to ensure repeat and new business
- Increasing knowledge across the Lancaster KE Team of systems to increase departmental intelligence, increase resilience and reduce the risk of having “single points of failure”
- Providing leadership to support cultural change and “buy-in” across organisational areas
- Ownership of the optimisation of systems
- Determining how KE systems grow and develop
- Delivering systems for management level reporting
- Delivering systems that identify key partnerships
- Managing and reporting on budgets associated with the development and growth of KE Systems
- Line Management of KE Systems personnel
The person appointed will identify cross-team opportunities for learning and resilience building and bring teams together for mutual benefit. The Head of Knowledge Exchange Systems will work closely with the Research Support & Systems Manager given the convergence of the research, enterprise and engagement agenda and the need to build resilience across the division.
The role sits within the Research and Enterprise Services (RES) division. Candidates should contact Mark Bowen ([email protected]) for any questions or informal discussions regarding the role.
We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity. As a truly global and inclusive university, it is no surprise that Lancaster University is committed to creating an environment where everyone can thrive and fulfil their potential. Students from over one hundred countries make up our diverse campus and over half of our staff come from outside of the UK. Lancaster is an open and welcoming community that values equality and diversity. Our promotion of global values ensures Lancaster is a welcoming environment for all students and staff.
We are proactive in engagement with our staff to help us to understand the lived experiences of our university community and to understand how we are doing in creating a fairer and more inclusive University. Our multi-faith Chaplaincy Centre is a welcoming place for people of all faiths and none. It includes facilities for the Baha'i, Buddhist, Christian, Hindu, Islam and Jewish faiths and also a Muslim Prayer Room.
We welcome applications from people in all diversity groups.
We will also encourage flexible and elements of remote working given the nature of the role, learning from our experience during the pandemic in ensuring the role holder is well supported in doing so.
Further Details
About Lancaster University
The growing reputation of Lancaster is reflected by high rankings year-on-year in three of the UK's major university league tables –The Complete University Guide 2023 (11th), The Times and Sunday Times Good University Guide 2022 (12th) and The Guardian University Guide 2023 (14th). Lancaster is a truly international University with four overseas teaching partnerships (in Ghana, Germany, Malaysia and China) and was been named International University of the Year by The Times and Sunday Times Good University Guide 2020. Lancaster is ranked 146th out of more than 1,000 universities in the QS World University Rankings 2023 and ranked 122nd in the Times Higher Education World University Rankings 2023. This makes Lancaster 15th out of the 101 UK universities included in these rankings.
The Knowledge Exchange Framework, which measures how well universities perform in areas from business support to local regeneration, recognised Lancaster among the top 20% of English institutions for Local Growth and Regeneration, Working with Businesses and Working with the Public and Third Sector. The University also placed in the top 40% for Research Partnerships, Public and Community Engagement and IP and Commercialisation. In the Research Excellence Framework 2021, 91% of Lancaster's research has been independently rated as 'internationally excellent' or 'world leading' with 46% rated in the highest category of 4*.
The Lancaster Campus is a 560-acre site, which is self-contained yet well connected. The campus is a community of nine colleges and has an array of facilities including banks, shops, cafes, pre-school and health services. Three miles or a ten minute bus ride away is the city of Lancaster which offers opportunities to shop, eat and drink at a variety cafes and restaurants, engage with arts and culture at one of the theatres or museums and visit some of the historical landmarks including the 1000 year old castle.
We offer relocation allowances for staff (grade six and above) who have to move to join us, and have engaged the services of a relocation partner (HCR Ltd) to assist with international relocations.
To find out more about the University please visit www.lancaster.ac.uk
