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Job description

Job description – Keyholder, Guildford 22.5hrs

Our beautifully scented hubs of wellbeing are the ultimate place to get the NEOM experience. We are all fully trained Neomologists, ready to help our amazing customers, find their underlying wellbeing need, give top tips & tricks on the how to’s of all our products, whilst providing the BEST customer experience and service.

The Role

We are looking for a Part Time Keyholder who has a passion and flair for customer service. You must be able to offer an exceptional customer experience that is welcoming, genuine and in line with our brand values.

You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism at all times is key. You must be available to work weekdays and weekends. Late nights may be required.

You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers.

What you will do

• Have co responsibility for the to day opening and closing of the store
• Take responsibility for cashing up and banking procedures
• Drive forward sales and company objectives
• Assist the team with daily tasks
• Be proficient in Microsoft Office and Google Drive
• Provide the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing
• Work on initiative and be super proactive
• Maintain company standards at all times
• Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld

What we’re looking for
A passion for wellbeing
A love of customer service and to be able to translate this to inspire your colleagues
Self motivator and be able to maintain impeccable standards in store
Confident communicator - treat everyone with honesty, kindness and ensure you are a team player
Able to work effectively with cross functional teams
Meticulous attention to detail
The ability to work retail hours - which can include weekends and evenings
Confidence in the use of MS Office and Google

Come join us!
Send across your your CV & a cover note, explaining your interest in wellbeing, & what you feel you can bring to NEOM!

Job Types: Part-time, Permanent
Part-time hours: 22.5 per week

Salary: £11.40 per hour

Benefits:

• Additional leave
• Company pension
• Employee discount
• Private medical insurance
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Edinburgh, EH1 3SS: reliably commute or plan to relocate before starting work (required)

Work Location: One location