
Key Account Manager (Delivery Focused) Remote
Job description
Your main gig? As an Operations Account Manager at Pod Point, you’ll be looking after some of our largest Key Accounts, ensuring objectives and projects are met in line with the set requirements. Day to day you’ll provide excellent service and support to our biggest retail customers, by coordinating different departments within Pod Point and working together to achieve set SLAs for the respective accounts.
Join the EVolution:
- Sustaining and developing existing relationships with our biggest and longest-standing key accounts ensuring 5* service is provided, no matter what the task is.
- Completing all administrative tasks to the highest standard, and providing any required reports to the clients in a timely manner.
- Effectively managing internal and external relationships to effortlessly convey business objectives.
- Proactively looking at ways of improving day-to-day tasks and streamlining processes.
- Prioritising and ensuring projects are completed in line with our agreed SLAs, often problem-solving on the go to avoid any delays.
- An excellent communicator, not afraid to pick up the phone and speak to the client or vendor directly, or deliver a client presentation.
- A people person with previous experience in managing and overseeing a variety of projects that incorporate cross-functional day-to-day tasks across multiple departments.
- Adaptable and works well under pressure - if things go wrong, you’ll be able to adapt and sort them out.
- Used to numbers and analysing data, some experience with Tableau or a similar data visualisation platform would be a plus!
Our culture is electric:
Sure, we work hard, but we don't believe in clock-watching. We're all about flexible working hours and a casual dress code. And as a remote-first business, we’ll provide you with a comfortable home office set up! You'll also be surrounded by a squad of super-talented Pod Pointers, and you'll have plenty of guidance and freedom to shape your role.
And that’s just some of the reasons we were in the top 100 organisations to escape to in 2022 via Escape The City. Some of our benefits include:
- Salary Sacrifice EV Scheme & free Pod Point
- 25 days holiday (PLUS Bank Holidays)
- Very generous parental leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by ZGP24
- Employee Assistance Program
We're proud to be a Disability Confident Level 1 employer. We understand that everyone has their own way of working, so if you require any adjustments to our recruitment process, just give our fantastic recruitment team a shout. They'll have your back and support you every step of the way.
Just a little heads-up, though – to join our team, you must have the legal right to work in the UK. Oh, and don't worry, we've got your privacy covered too! Any information you share with us will be stored and handled in accordance with Pod Point's Privacy Policy.
So, if you're ready to charge up your career and be part of an electrifying team, apply now and let's make a difference together.
About Pod Point
