Key Account Manager Leeds, England
Job description
An exciting opportunity has arisen to work as Key Account Manager within the Key Account Management (KAM) team as we look to expand the customer group.
You will be responsible for proactively managing some of our most engaged customers across all SB&G products to offer a best-in-class service whilst ensuring they are gambling safely and affordably at all times.
The KAM team operates as part of the wider Customer Due Diligence & Safer Gambling Operations department, highlighting the significant level of focus that is placed on managing safer gambling, affordability and funding risks as part of the role, in addition to providing an enhanced level of customer service.
Your role in ‘better’
You will…
Develop, grow and maintain strong relationships with some of our most important customers, alongside building and maintaining a knowledgebase on all customers in your base, ensuring both the business & customers are protected from any safer gambling, financial & regulatory risks.
Closely monitor customer activity/behaviours and offer ongoing support to ensure that they are gambling safely & sustainably at all times.
Work closely with various internal stakeholders across Risk, Safer Gambling, Trading and AML & Compliance teams to ensure customer risk is effectively managed and communicated.
Be prepared to undertake often difficult conversations with customers regarding their gambling and/or funding source/affordability.
Be available for travel, sometimes at short notice.
How you’ll create ‘better’
You will have…
A strong understanding of both sports betting and online gaming.
A strong desire to provide a best-in-class experience to customers whilst employing a safer gambling mentality at all times.
Exceptional organisation, communication (both written and verbal), planning and prioritisation skills, with strong attention to detail.
A confident, outgoing and mature personality.
An understanding of AML/CDD/KYC regulations within the regulated financial sector, along with some knowledge of current gambling legislation, would also be advantageous.
Working 37.5 hours per week, predominantly 09:00 to 17:30 Monday to Friday, although there will be an expectation of some occasional out of hours and weekend work based on customer and business requirements
About Sky Betting & Gaming
And at Sky Betting & Gaming, better is just the beginning. When you work here, you’ll be able to create the next big thing in a fast- paced, exciting industry.
Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker.
We want to empower you to create a career you’re proud of, to feel like you belong, and provide you with everything you ned to do your job.
Plus, Sky Betting & Gaming is part of the Flutter UK & Ireland family — a collection of big-hitting entertainment brands such as Paddy Power, Betfair and Tombola.
Flexible Working
At Flutter UK & Ireland, we have the flexibility to work in a way that best suits us and our teams. Hybrid working is the most popular way of working at Flutter UK & Ireland which lets you blend home and office work in a way that benefits you and your team.
If you’d like to know what hybrid working currently looks like for the role / team you’ve applied for, please ask your recruiter and/or hiring manager. If your hybrid working preference differs to this, please discuss with us and we’ll do our best to accommodate your needs.
Helping you live your life better
£1,000 learning fund each year
32 hours paid volunteering time per year
Free SkyQ Ultra HD premium TV package worth £1,200
Twice-yearly bonus (with part of it guaranteed!)
Pension contribution scheme
Private healthcare
Flexible ways of working – home or office, it’s your choice!
Access to thousands of Udemy courses
Invest via the Company Sharesave Scheme
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
