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We are looking to hire an Account Manager, responsible for building and strengthen shippers relationships to achieve long-term partnerships and taking inquiries and requests from customers and address their needs; as well as generating progress reports to give to customers and higher-ups within the organization. The successful candidate will analyze market data and will identify upsell, cross-sell, and renewal opportunities and communicate with the sales and other teams regularly.

This role sits within the Account Management team, part of Amazon Freight Commercial team. Focusing on growing existing relationships with our German shippers, the Account Manager is expected to build lasting relationships based on trust and ensure a smooth experience with the view to expand our clients share of wallet.

Alongside you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Key job responsibilities

• Nurture and grow an existing portfolio of small/medium sized shippers and achieve volume goals with best-in-class service
• Maintain a high level of engagement from our shippers through consultative account management, and proactively identify the challenges they are facing
• Build strong relationships with key stakeholders across the portfolio as well as internally
• Lead new commercial initiatives to solve customer pain points and improve shipper experience
• Lead by example and coach other team members to ensure success as a team

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

Amazon Freight (AF) is a B2B start-up within ATS in Europe. This 1.5-year-old venture allows external businesses ("shippers") to use Amazon’s transportation technology and network to transport products in bulk across Europe. This is an innovative technology-driven solution for the logistics needs of small and large businesses and is scaling rapidly as an offering.

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

• Advanced degree
• Relevant experience working in supply chain, freight industries or consultancy
• Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
• Relevant experience in using data or anecdotal evidence to influence business decisions

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).