Job description
With a rich history of developing multiple AAA franchises such as Little Big Planet and Crackdown, as well as contributing to genre-defining titles like the Forza Motorsport and Hitman series, Sumo Sheffield’s vast development experience spans multiple genres and platforms.
The Role @ Sumo Sheffield
We are looking for a Junior Technical Support Analyst to join our IT Support Team. This role reports to the IT Customer Support Lead onsite at the Sheffield Studio but works closely with the wider Sumo Group IT.
Responsibilities will include providing IT support to the Sheffield studio and the wider Sumo group. The role offers excellent potential for further training and the opportunity to work in a highly creative and fast-paced videogame development studio.
In your new role you will:
- Be one of the primary points of contact for the local Sheffield studio as well as the wider Sumo group for IT issues. Support agreed service levels, standards, and processes from the centralized IT Helpdesk. This is to be done both in person and remotely as required.
- Process IT ticket service requests and incidents to keep users informed about their incidents' status at agreed intervals.
- Investigating, diagnosing, and solving computer software and hardware faults
- Provide desktop, laptop, and possible mobile device support.
- Register and classify received incidents and undertake an immediate effort to restore a failed IT service as quickly as possible. If no ad-hoc solution can be achieved, transfer the Incident to a senior member or the team leader.
- Set up and configure new authorised end-user devices. Install authorized software in the devices where applicable.
- Escalate issues which are beyond the employees' capabilities, or resource capacity, to senior resources in an effective manner to optimize the quality of service provided.
- Identify and take part in initiatives to improve the quality of the technological service.
- Ensure security and upgrades are applied to authorised end-user devices and kept up to date.
- Document and maintain all logs for equipment and users within the IT Asset Management system.
- Provide the best end-user experience and outstanding support to all internal and external users.
- User account management using resources such as Active Directory.
- Participation in team meetings and projects that enhance the quality of IT throughout the business.
- Tackle any other additional responsibilities as requested by senior management.
. Defined Annual Bonus Scheme
At Sumo, we want to enable everyone to bring their full, authentic selves to work every single day. We acknowledge that the games industry is far from perfect and a global organisation with people all over the world, from all kinds of backgrounds, we know it’s part of our duty to provide everyone at Sumo with a safe, accepting and affirming working environment. We encourage and welcome applicants from all backgrounds.
o World-class sports facilities
More about Sumo Digital