Find More Than 10K+
United Kingdom Jobs

Connect to your Industry

A really great opportunity to work within a lively environment and diverse team, spread across UK developing your skills, knowledge, and career further. You will face new challenges everyday providing you the perfect opportunity to learn new skills and knowledge. You will be actively involved in providing 1/2nd line support in our walk-in centre in London where you can showcase your technical abilities, as well as involved in imaging and configuring Windows and Mac devices to various specifications. The opportunity to expand your professional network is also attractive as you will engage with stakeholders at all grades either providing support or delivering projects. The management team will have an active interest in your development and career offering you the right opportunities to progress if you demonstrate the correct values and attitude.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients’ become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Key Responsibilities

• Provide first and second line software and hardware support to end users both office based and remotely, including proactive advice and training.
• Working on the Tech Bar or local onsite station in Deloitte offices or events, the candidate is responsible for offering help and support to end users with their technology related issues.
• Ensuring incidents and service request details are accurately captured and updated within the ServiceNow ITSM tool.
• Managing prioritized local and national support queues, ensuring users are updated in a timely manner and according to the correct processes.
• Maintaining a high level of customer satisfaction across the business, applying a professional, friendly, and approachable manner at all times, even under pressure.
• Building, configuring and administration of Windows PCs, Apple Macintosh, Mobile devices, printer hardware and remote tools.
• Occasional travel to other UK offices to provide support for events and holiday/sickness cover.
• Emphasis on taking initiative whilst following procedures and working with systems and processes.
• Responsible for providing an extremely high-level customer focused On-site support service to all members of the firm.
• Event IT Support required onsite/offsite.
• Work closely with other departments in IT Services to ensure a quality culture.
• To ensure that IT security is kept to minimum standards of compliance.

Connect to your skills and professional experience

The purpose of this role is to provide high quality technical support to business end users either ‘face to face’ from Deloitte offices or hosted events and remotely.

Reporting to the Support Services Supervisor, the Technical Analyst (TA) will be proficient with the key end user technology including Windows PCs, Apple Mac’s and iPhone devices as well as a range of key software applications and end user peripherals. The technical analysts must use their experience and skills to troubleshoot and resolve user issues and service requests.

Essential

• Applicants should have a knowledge and understanding of the following key software and hardware
• Microsoft Windows 10, Microsoft Office/O365, Teams, AD, ServiceNow, Network, Citrix, Zoom and Skype for Business
• MacBook OS: Up to 3 generations and OS. JAMF, In-Tune and iOS devices
• Excellent troubleshooting & strong customer service skills
• Demonstrable experience providing face to face and remote technical support to Business End Users of all levels of seniority.
• High level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests.
• Demonstrable experience of working in a small team of skill technical operatives managing shared work queues and bookable scheduling systems.
• Strong written and verbal communication skills with the ability to effectively present information articulately to Business users at all levels.

Desirable

• ITIL Foundation, Service Operations
• ServiceNow Practitioner certification

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”

• Lisa, Enabling Functions

Connect to your agile working options

Location: London, 2 New Street Square, London, EC4A 3BZ

Work pattern: Permanent full-time

Working hours: Full-time (35 hours per week), Mon-Fri on a shift basis of either 08:00-16:00 or 10:00 – 18:00

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

RTWPROG WPFULL SLICSS BAITEC