Junior System Engineer Mansfield, England
Job description
Vacancy for a Junior Systems Engineer
Are you technically minded with a keen interest in IT? Connect Network Services have an exciting opportunity for a Junior Systems Engineerto join their growing team. Ideal for anyone looking to develop their new career in IT, whilst discovering what area of IT they want to specialise in.
About The Company
Connect Network Services are an established IT services company based in Mansfield, Nottinghamshire, providing a range of reliable and affordable IT support and service solutions to small businesses in the local area.
The Role:
You’ll be working alongside your Senior Technical colleagues to support a range of users and devices across the business, and get involved in exciting IT projects such as new software rollout or network improvements and upgrades.
You’ll be based in a supportive, mentoring environment where you are able to expand your knowledge within the industry.
The role involves providing technical support to clients or customers who are experiencing problems with their computer systems or software. This may include answering questions, troubleshooting problems, and providing solutions to technical issues.
The role requires a strong understanding of computer hardware and software, as well as excellent customer service skills.
Overall Purpose and Objectives of the Role:
· To service all first-tier incidents and requests outlined in our 1st tier support work scope
· Working as part of a team of engineers providing support to multiple clients of varying setups and requirements.
· To maintain a high level of customer service to our clients whilst providing a technical resolution
The Key Accountabilities of the Role:
· To respond and service Tier 1 helpdesk support calls
· To be able to identify and solve Tier 1 desktop problems
· To escalate tickets according to process
· To ensure the provision of new starts, returnees and leavers account requirements
· To carry out other duties as required by the role
· Any other duties as may be required to undertake consistent with your status and abilities, from time to time as we may reasonably require.
The Applicant
Qualifications:
The following are not essential but would be advantageous:
· Have experience of Helpdesk ticketing systems
· Have experience of delivering service on demand and adhering to service level agreements (SLA)
· Have a basic understanding of ITIL Service Methodology
Skills:
· Attention to detail
· Completer / Finisher
· Confident telephone manner
· Good team player
· Excellent customer service skills, enabling them to communicate effectively with clients, understand their needs, and provide solutions in a timely and efficient manner Problem Solving
· Engage with mentoring / coaching process
· Experience in an IT support environment would be an advantage
· Critical thinking and problem solving
· Professionalism and strong work ethic
· Ability to learn whilst continuing their duties in their role
The Hours:
The role is an office-based role, Monday- Friday 9am-5pm
The Salary:
Salary is negotiable dependent on previous experience
How To Apply:
Please apply with a cover letter, detailing your qualifications, special interest, or experience, along with a CV. Interviews will begin in the New Year.
Job Type: Full-time
Salary: From £22,000.00 per year
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: CNS01
