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Job description

Job Title: Junior SOC Analyst

Location: Remote

Salary: £21,255

Duration: 12 months, placement year for students undertaking their undergraduate degree

About risual

Join the best place to work in IT…and we really mean that. risual is a Microsoft Gold Partner that helps businesses to achieve their full potential by driving digital, cloud and business transformation.

Here at risual we create a truly exciting and fast-moving environment where you have an opportunity to really master your craft and develop your career. Learning new things, taking new opportunities and being coached or mentored by some of the best in the industry are some of the many perks of being part of risual. We want you to join us on our exciting journey!

The Role Description

The Junior SOC Analyst will sit in our managed services team. Our Managed Services are the focal point of resolving all technical issues for risual customers. In Managed Services we provide first class support to our customers ensuring they are leveraging the benefits of their technology investment.

The purpose of the role is to help customers effectively respond to and manage cyber-security incidents, ranging from compromise assessments, to live incident response and digital forensics. The successful candidate will demonstrate a technical background, ideally experience or education in working in a SecOps environment and to react to any alerts and/or suspicious activity.

Our SOC analysts are responsible for the monitoring of security incidents, classifying incidents, and acting as a trusted advisor to identify enhancements or new capabilities and technologies for identification, prevention, detection and recovery of cyber incidents. We have an opportunity for a well-motivated Junior SOC analyst to join the team during their placement year and take a role in the ongoing development and operation of our Managed SOC service.

Duties

• Delivery of customer cyber support in line with the objectives of the team objectives, customer expectations and risual contractual obligations.
• Providing end to end resolution of incidents, including detection and triage as required.
• Ensuring integrity and security of IT infrastructure and protecting information systems across global IT estates.
• Working with colleagues outside of SOC, providing feedback to improve the maintenance and tuning of the security tooling.
• Integrate and share information with other analysts and other teams.
• Communicating internally and externally issues, escalations, and action plans to resolve customer issues.
• Supporting risual management by providing relevant and timely updates to client issues.
• Assist in the technology documentation and generation of risual Intellectual Property.
• Develop cutting-edge playbooks and detection use-cases, using industry best-practice, threat intelligence and detections frameworks.
• Maintain an up-to-date global security awareness via a mixture of open, closed and commercial sources, including defensive monitoring technologies, threats and trends.
• To ensure an awareness of, and comply with health and safety legislation at all times.
• Participate in risual events/meetings and training as required.
• To undertake any other such responsibilities as may reasonably be required by the Board of Directors.

Specific Role Requirements and Experience:

Technical Skills and Experience:

• Good all-round experience of multiple infrastructure technologies.
• Excellent Troubleshooting skills.
• Advanced knowledge of Microsoft Operating Systems.
• A degree in a related field or equivalent experience and knowledge.
• Good understanding of cyber security principles.
• Knowledge of TCP/IP Protocols, network analysis, and network/security applications.
• Knowledge/experience of one or more programme skills (Python, Ruby, RHP, C, C#, Java, Regex).
• Knowledge/experience of one or more System administration (Linux, Windows, Mac).
• Working knowledge of attack vectors, TTPs and the ability to differentiate between normal and abnormal activity, providing recommendations on countermeasures and remediation activities.

Non-Technical Skills and Experience:

• Excellent interpersonal skills and professional demeanour.
• Excellent verbal and written communication skill.
• Excellent self-driven time management skills applied when delivering support services.
• Possess a passion for IT and keen to progress.
• Knowledge of the ITIL Servicedesk environment.
• Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
• Excellent communication skills at all levels.
• Excellent personal management skills relating to conduct, timekeeping and delivery against commitments.
• Excellent punctuality skills relating to customer and non-customer engagements.
• Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally within risual.
• Excellent and demonstrable documentation ability, for both technical documents and customer communication.
• The ability to work under their own initiative, as part of the team knowing when to seek guidance and take technical responsibility.
• The ability to be assertive and authoritative in communicating and resolving customer support incidents.
• Contribute to new ideas for support and managed services.
• Ability to work on own and work to project time lines.
• Follow policies, procedures and controls including the risual call workflow.
• Work to strict SLA and ensure case information is correct and current.

Essential Criteria

To be successful in the role, you must be able to demonstrate the following skills and experience:

• Must hold or be able to successfully achieve and maintain NPPV3 with SC.
• Able to evidence excellent customer service skills.
• Undertaking an undergraduate degree with a placement/sandwich year in the industry.

SFIA

At risual we use the Skills Framework for the Information Age as our skills framework. This is made up of 7 levels of responsibility and more than 100 individual skills. More information can be found on the SFIA website.

Benefits

• Private medical cover with mental health and dental upgrade
• Employer matched contributory pension (up to 5%)
• 28 days holiday + bank holidays
• Get your birthday off
• Twice yearly Summit days
• End of year risual Christmas Party
• Cycle scheme
• Flowers sent to your partner on their birthday
• Death in service life insurance
• Specsavers vouchers
• High focus on personal growth
• Flexible working schedules
• Subsidised travel
• Internal communities
• Family Days
• Wellbeing challenges and competitions
• Referral Scheme

Equal Opportunity Employer

Risual is an equal opportunity employer that is committed to diversity and inclusion in the workplace and treating all of its employees and job applicants equally. risual will take all reasonable steps to employ, train and promote employees on the basis of their experience, abilities and qualifications without regard to any protected characteristics (age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation). Risual makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Employee View

Take a look at what our employees had to say during our recent employee survey when asked what they value about working at risual:

“risual is a company that want to be the best and deliver the best service”

“colleagues, culture and the ability to challenge”

“the people, the benefits, the flexibility and the opportunities”

“the commitment to development, the entrepreneurial flare and the desire to innovate”

“honesty and team work, everyone is willing to help each other to achieve the best outcome for each other and our clients”

If you want to be a part of a growing business succeeding to be the best with an exciting, collaborative and fast-moving environment for all apply today!

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free or subsidised travel
• Free parking
• Life insurance
• Private dental insurance
• Private medical insurance
• Profit sharing
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Have you lived in the UK for the last 5 years? (This is a requirement of our security clearance)
• Will you now or in the future require sponsorship for employment visa status?

Work Location: Remote