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Job description

We are seeking an individual to join our team here in Wednesfield and begin a career in mobile phone repairs. We are not looking for experience, but we are looking for the right person, who has the right attitude, the right interest, and just fits in!

We are looking for a candidate who is willing to learn with guidance and support, but also able to work independently when necessary.

The correct attitude is the most important factor, and applicants who want hand-holding and full direction need not apply.

Responsibilities:

• Diagnose and troubleshoot hardware and software issues in mobile phones, tablets, and other handheld devices.
• Repair or replace damaged components, including screens, batteries, charging ports, cameras, speakers, and buttons.
• Perform software updates, firmware installations, and data backups.
• Conduct thorough testing and quality checks after repairs to ensure optimal device performance.
• Provide accurate and detailed estimates of repair costs and turnaround times to customers.
• Maintain an organized inventory of spare parts and ensure their availability.
• Keep up-to-date with the latest mobile phone models, technologies, and repair techniques.
• Stay informed about industry trends, new products, and emerging technologies.
• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a professional and timely manner.
• Document all repairs, including parts used, diagnostic results, and customer interactions.
• Adhere to established repair and safety procedures to maintain a safe and clean work environment.

Requirements:

• No prior experience required, but an interest in mobile phones and technology is a plus.
• High school diploma or equivalent; technical certifications or relevant vocational training is a plus.
• Ability to work in a fast-paced environment.
• Excellent attention to detail
• Good communication
• Able to work alone and make informed choices.
• Able to follow instructions and work as a team.
• Comfortable and happy to self-learn.

We value hard work, dedication, and enthusiasm. We are committed to delivering high-quality services to our customers, and we expect our employees to share this commitment. We do not tolerate time wasters, clock watchers, or those who are unenthusiastic and lacking in energy. We believe that every member of our team plays a crucial role in our success, and we expect everyone to give their best effort every day.

If you are a motivated and enthusiastic individual who is ready to work hard and make a difference, we would love to hear from you.

Benefits:

• Permanent position
• Staff discounts on products
• Pension scheme Enjoyable social events and outings
• Free onsite parking

Equal opportunities employer dedicated to diversity, equality, and inclusion. Up to 28 days of paid holiday and more - apply to find out!

If you reside in the surrounding areas such as Bilston, Birmingham, Bloxwich, Brownhills, Cannock, Coventry, Darlaston, Dudley, Sedgley, Smethwick, Stafford, Telford, Tipton, Walsall, Wednesbury, West Bromwich, Willenhall, or Wolverhampton, or if you can relocate to a nearby location this opportunity could be perfect for you.

This permanent position offers room for professional development and growth within our thriving business. If you are excited about this role, apply now to join our dynamic team.

Sponsorship is available upon

• successful completion of the probation
• successful completion of level 3 training

Saigates Ltd provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saigates Ltd complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Types: Full-time, Part-time
Part-time hours: 35 per week

Salary: £21,000.00-£23,000.00 per year

Benefits:

• Employee discount
• Free parking
• On-site parking
• UK visa sponsorship

Flexible Language Requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay

Ability to commute/relocate:

• Wednesfield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: SAI-012