Junior Operations Manager, Customer Success Remote
Job description
Who we are and what we do
Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.
Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.
Why should you be part of Deel's success story?
A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.
We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.
After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.
There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.
What We're Looking For
We are looking for a strategic and analytical Junior Operations Manager to join our Customer Success Operations team. In this role, you will be responsible for ensuring our global Customer Success team is equipped, enabled, and optimized to support our customers during a period of rapid growth and scale.
You will be empowered to own, build, and shape the strategy and tactics that drive the effectiveness and efficiency of the Customer Success team and Deel overall. If building a fast growing business excites you, this is the role you’re looking for.
What You Will Do
Build and Scale - Demonstrate a strong understanding of Deel products & services as you develop and operationalize the Customer Success organization for scale.
Own - Lead large cross-functional projects to prioritise, develop and launch new features, internal tools and processes.
Optimize - Organize and analyze customer and product data to identify and implement improvements, including designing and implementing processes, workflows, and automations.
Impact - Drive change, efficiencies, and maximize the effectiveness of the Customer Success team to deliver greater value to our customers.
Requirements
1+ years’ experience in a Customer Success Operations, SalesOps, or RevOps role in a high growth B2B SaaS environment.
A high degree of ownership over your work, you enjoy “getting your hands dirty” by digging into complex operations.
Strong analytical aptitude and effective project management skills.
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.
Excellent communication skills; able to collaborate and drive change across a variety of stakeholders including senior leadership and cross-functional teams.
Experience with software and tools such as Salesforce, Zendesk, Vitally (or other CS software), Looker (or Tableau/other BI tool), JIRA, Excel, Figma, Front and more.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
At Deel, you’ll enjoy:
Computer equipment applicable to your role
Stock grant opportunities
Additional perks and benefits based upon your employment status and country
The ability to choose where you work whether it be your home, the beach, or a WeWork
At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.
