Junior IT Support Bolton, England
Job description
Description
W
e are
part of Hitachi Astemo focusing on world-leading advanced mobility solutions within the fields of electrification, autonomous driving, and connectivity to help reduce environmental damage, decrease traffic accidents, and improve comfort. Together, we contribute to a sustainable society and improved quality of life by providing mobility solutions that satisfy our customers and form the future core of automotive and motorcycle systems. Our people are at the heart of achieving these goals, and we are proud to be an equal opportunities employer.
We recruit and develop people from diverse backgrounds who can bring their skills and experience to our organization and make us even more effective. Own the Future and become a part of the team and join our organization our Plant in Bolton (near Manchester) as a Junior IT Support.
In this role you work closely with Site IT Lead, and the wider European IT team, assist in providing hands on and proactive day-to-day support with infrastructure and application related activities and first line user support. Be the first point of contact for UK based user queries. Support Site IT infrastructures & applications in line with company requirements.
You are mainly responsible for:
- Provide first line user support, support colleagues onsite with technical support.
- Train users in correct usage of their computer.
- Communicate efficiently to ensure the end-users problems are resolved.
- Assist with identifying trends relating to IT failures and issues.
- Ensure adherence to SLAs (Service Level Agreements) and prompt user support.
- Maintain accuracy of system documentation and asset database detailing all IT equipment
- Support with deployment of new software applications and updates to existing software packages
- Troubleshooting relevant equipment, including but not limited to PC/laptop, wired and wireless LAN problems, AV equipment including projects and speakers
- Support with the delivery of projects in line with business requirements
- Repair, image and configure old/new equipment
- Monitor, secure and maintain relevant systems to ensure data accuracy and reliability
- Maintain relevant user access and permissions
- Ensure maintenance of micro-material and software stock inventory communicating any requirements to the relevant teams
- Ensure 1st level of preventive and curative operations on every hardware in the server room: network, servers
- Ensuring compliance with organisational procedures, projects and governance
- Ensuring correct installation, implementation and operating of technical equipment
- Installation of user equipment and plant / organisational updates
Typical Experience, Knowledge and Skills of the applicant:
- Interest in IT with aspirations to develop in the role
- Expert knowledge of Windows OS, MS Office and Office 365 Suite
- Good knowledge of Outlook and Active Directory
- Basic knowledge of TCP / IP network (DHCP, DNS etc.)
- A technical mindset with the ability to quickly grasp new concepts
- Basic understanding of PC hardware and software
- Excellent communication skills both in person and over the phone
- Positive and proactive attitude
- Work well autonomously and as part of a team
- 1-2 years’ experience in IT, IT infrastructure and application expertise
Why Hitachi Astemo?
At Hitachi Astemo, Harmony, Sincerity and Pioneering Spirit are practiced values – we respect each other, never pass the buck and work creatively to accomplish our mission. Our people are given exciting opportunities to develop and grow in a truly international business, where they are proud to be part of a collaborative and innovative team. Diversity & Inclusion is valued to build and leverage an inclusive work environment and embrace diversity to unlock our full potential. We believe that this will give us the strength to drive great innovations to create new values for people, vehicles and the society, and to unlock our full potential to become a global leader in everything we do.
Sound Interesting? Then we would like to get to know you. Apply online via our career site - we look forward to receiving your application! www.hitachiastemo.com/en/careers
