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About AvePoint:

A five-time winner of the Microsoft Partner of the Year award, AvePoint provides the most advanced platform for SaaS and data management to optimize SaaS operations and secure collaboration. More than 9 million cloud users rely on our solutions to secure digital collaboration data, sustain connections between people and ensure business resiliency in the modern digital workplace.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

About the position:

As a Junior IT Support Administrator, you will be part of a larger global IT team where you will help with IT related tasks. You will be located in our office in London however you will support our users based across Europe and possibly other global regions. Your primary tasks are to investigate and diagnose desktop problems (hardware and software) as well as provision new users and computers. Additionally, you will be troubleshooting server, network and other IT related issues. In addition, you will make recommendations for improving our company's IT systems and carry out routine configuration and installation of IT solutions. It will give you the opportunity to research, implement and maintain areas of our desktop, server, network and cloud infrastructure. You will play a hands-on role wearing many hats; from fixing desktop issues, to assisting with planning and installing business-critical systems.

Specific responsibilities include, but are not limited to:

• Providing support for local and global offices on a 1st and 2nd line basis, escalating issues to senior team members when required.
• Installing and configuring computer hardware, operating systems and applications.
• Talking staff or clients through a series of actions, either face-to-face, over the phone or via remote support software, to help resolve technical issues and provide workarounds when required.
• The administration of new hires accordingly. This includes user account creation and device setup.
• Assisting in the planning, design, documentation and implementation of various systems. This includes desktop PC's, servers, network equipment, software applications and new office spaces.
• Monitoring plans and coordinating the distribution of client/server software, updates and service packs.
• Assisting with inventory of all hardware and software resources.
• Working with various phone systems on a global scale.
• Creating and maintaining excellent technical documentation for knowledge sharing.
• Traveling to our global offices to provide assistance on-site.
• Helping in mobile phone configuration and provisioning (iPhone, Android phones).

What you will bring to our team:

We look for colleagues who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and showcase their contributions. Bring your aptitude and build upon what you do best for our leaders, colleagues, team, and you.

Other qualities we will be seeking for this role include:

• Training or education in the field of IT.
• 1-2 years of experience in a similar IT admin/support/helpdesk role.
• User and computer administration either via Active Directory or similar tools.
• General network administration and troubleshooting including TCP/IP, WAN/LAN/WLAN, DNS, DHCP, VPN, etc.
• Good understanding of ticketing system administration and O365 applications.
• Good knowledge of Windows operating systems (Windows 10 & 11).
• Knowledge of Microsoft Intune is a bonus however not essential.
• Hands on experience installing IT hardware and software.
• Experience in configuring mobile phones is welcome (both – iPhones and Android phones).
• Strong organizational skills.
• Good time management.
• Confidence and excellent communications skills.
• Proven troubleshooting skills and the ability to stay calm and methodical under pressure.
• Experience drafting and documenting technical procedures and protocols for end users.
• Very good English language skills are required. Other European languages are welcome although not critical (English will be your primary communication language due to our global presence).

AvePoint is proud to employ talent from many different backgrounds, experiences and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

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