Junior IT Desktop Support Engineer

Junior IT Desktop Support Engineer London, England

Demica
Full Time London, England 29560 - 50000 GBP ANNUAL Today
Job description

We are looking for a Junior IT Desktop Support Engineer who is enthusiastic to join our small Internal IT support team providing 1st – 2nd line support to the firms globally based 300 + employees & outsourcing partners both in person and remotely.
This is a Hybrid role predominantly office based in the City of London with some opportunities to work from home.

What you'll do

  • Resolve ad-hoc 1st and 2nd line desktop support issues.
  • Manage support requests via Jira ticket portal, email, telephone & slack.
  • Provide IT support for internal and remote users.
  • Active Directory tasks including user accounts & groups.
  • MS Exchange tasks - creation of user mailboxes, shared mailboxes and distribution lists.
  • Provision Laptops and accounts for new starters.

Who you are

Required Skills:
  • Experience of a 1st line desktop support role
  • Knowledge of Office 365 suite – (Outlook, Word, Excel, PowerPoint, Teams and SharePoint).
  • Knowledge of Windows 10 & Windows 11
  • Knowledge of Cloud Computing technologies - MS Azure & MS Endpoint (Intune)
  • Experience of building, maintaining & provisioning of Laptops
  • Awareness of IT Security
  • Experience of using Call Management system - Jira
  • Enthusiastic with a can-do attitude
  • Happy to get involved with resolving any issues that arise
  • Able to support people at all levels of the business


Desired Skills:
  • At least 2 years’ experience of a 1st line desktop support role
  • Knowledge of Active Directory
  • Knowledge of VOIP Technologies
  • Experience of Mobile Device Management
  • Willing to learn and develop your career

About Demica

We are a market-leading fintech, powering the trade finance programmes of the world’s largest trade banks and corporations.

Demica’s proposition is simple: our intuitive, cloud-based platform enables financial institutions and corporates to automate and scale their working capital solutions.

Today, we have over US$27bn of Assets under Administration (AUA)* on our platform, across the full spectrum of working capital products. Funded by a diverse range of banks and institutional investors, these programmes enable companies to strengthen their supply chains and redeploy capital to drive growth.

  • Assets under Administration is the total value of the receivables on the Demica platform across receivables and payables programmes as at 31st December 2022.

Junior IT Desktop Support Engineer
Demica

www.demica.com
London, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Public
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