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• Junior Desktop Support Engineer to provide 2nd Line Support
• Operating within Infrastructure Services for the Construction Industry

About Our Client

Our client is a leading Infrastructure Services provider with offices around the UK - Operating out of London.

They are seeking a Contract Junior Desktop Support Engineer to support with the 2nd line requirements on site and remotely.

Job Description

As a Contract Junior Desktop Support Engineer you will be responsible for:

• Managing all incoming user support queries via email or walk-up, investigating, logging, diagnosing, trouble-shooting
• You will provide initial responses to users within agreed response time
• Provide desktop support and troubleshoot problems through to resolution
• Setting up new users including hardware and software configuration, email configuration, phone configuration and security configuration to all systems deemed necessary for them to complete their job role to the best of their ability

Business Process Improvement and Systems:

• Monitor customer usage, adherence to service level agreements, call queues, response times and escalation process ensuring prompt follow up and ownership
• Manage the issue of licenses for all IT software to ensure that the business is correctly licensed at all times, remaining diligent and reporting any anomalies to the IT Manager
• Ensure that accurate customer records are maintained and updated within the support system, ensuring accuracy of data and that it is updated in accordance within ISO and data protection requirements

The Successful Applicant

The successful Contract Junior Desktop Support Engineer will have:

• Degree level or equivalent technical industry qualification within IT
• Knowledge of Microsoft Enterprise technology stack including Office365
• Windows Operating Systems, Android Mobile Devices and some Apple Laptops/Phones
• End User Device configuration management (SCCM, Intune, Group Policy)

Nice to have:

• Microsoft Server Operating Systems
• Linux Operating Systems
• Networks and communication protocols
• Virtualisation
• Understanding of SaaS and hosted applications

What's on Offer

This role is a 3 Month Contract, offering the current market rate (Inside IR35), flexible working (3 days on site) based in London with immediate start (pending checks and on-boarding).