Junior Customer Experience Manager Remote
Job description
About Us
Antavo is a rapidly growing VC-backed scale-up that is disrupting the loyalty management market through its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform.
The Team
The Antavo Team is a passionate, dynamic and innovative professional team. From consultative sales people, savvy marketers to product experts and engineers, we have a diverse team of talented individuals with one unified focus - our customers. Customers are at the heart of everything we do and we pride ourselves in always taking an innovative, customer-centric approach in creating the best technology platform for them to run loyalty programs. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.
If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!
The Role
This is an excellent career opportunity for someone who wants to help our amazing sales team to bring the most out of ourselves by helping to keep our sales collateral up to date, driving sales enablement and helping to build dashboards so we can make data-driven decisions.
Be at the forefront
of innovation
We've carved out our own path. We value independent decision making and innovative spirit above all.
Responsibilities
- Evaluate customer feedback through direct customer calls, and surveys
- Collect and analyze customer data in order to improve customer experience
- Share the customer feedback with Customer Success Managers and other partner areas
- Participate and support the project management of customer experience initiatives
- Continuous collaboration with other areas such as Customer Support, Product. etc.
Requirements
- 0-1 years experience in SaaS business (CX experience is an advantage)
- Technical interest and basic understanding of CRM and/or marketing tools
- Excellent communication skills
- Customer way of thinking and working
- Fluent English
- Motivated, who can work independently and in cross-departments as well
Benefits
- International vibe: our working language is English we have 100+ colleagues from 10 different nationalities.
- Antavo is a remote-first company. Our life centers around Slack, Google Apps, and meeting time to time
- A dynamic, no corporate-BS environment to learn, grow, and really make an impact
- Customer way of thinking and working
- Fluent English
- You will have a strong team around you to support you in reaching your goals
Location
- Anywhere/Remote
What our team loves about
working at Antavo
- “Truly international vibe, with different nationalities working on one mutual goal."
- “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”
- "I love my comfortable environment (no dress code, flexible working hours, working in my home etc)"
- "People here like my bad jokes."
At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation.
Loyalty Engine
Channels
Online Loyalty SolutionsIn-store Loyalty SolutionsMobile Loyalty Solutions
