Junior Concierge London, England
Job description
THE ROLE OF CONCIERGE
As the Junior Concierge you will epitomize exceptional service for our guests and have a thorough knowledge of things to see and do in London. Your tasks as Concierge will include but will not be limited to:
- To have good knowledge of London and all there is to see and do including great new restaurants, attractions, shows, events taking place etc.
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
- Run errands for guests and management as requested.
- Create a personalized and bespoke experience for all guests using our concierge services.
- To have the mindset of anticipating guests needs and going above and beyond to exceed them.
- To work collaboratively as a team and help each other where necessary.
- Be fully aware of any VIP or repeat guests who are staying with us and personalise service accordingly.
- To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.
BENEFITS OF JOINING OUR TEAM
- £1000 Refer a Friend Scheme
- 2 Hotel-wide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties Worldwide
- Discounted Gym Membership via the app Hussle
- Discounted Pilates classes and Wellness treatments
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts off all food and beverage
- Free meals whilst on duty
EXPERIENCE
- Minimum 1 years’ experience within a 5* hotel.
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned
Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.
Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
We are looking for great people that embody our core values of Kokoro, Smile, Family Crafted.
You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
