Junior Business Analyst Apprentice Newcastle upon Tyne, England
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Do you have a passion for Business Analysis?
Do you want to make a difference, and are looking to earn while you learn and gain valuable experience in working on a digital transformation project?
Then come and join us.
This could be the perfect time to apply for our Level 4 apprenticeship as a Business Analyst.
At HMRC, we are already one of the most digital advanced tax authorities in the world and have one of the largest IT infrastructures and data sources in the UK. With 50 million customers to serve, over 60 thousand colleagues to support, and £600 billion to collect to fund UK Plc, our IT operation is huge!
HMRC is made up of Customer Groups which are working independently towards one common goal. Our role sits within HMRC’s Chief Digital & Information Office (CDIO) Group that deliver in-house solutions for a broad range of technical and operational issues.
Job description
This is an exciting opportunity to earn while you learn. You’ll be supported by your line manager, apprenticeship development manager, skills coach and the business analyst community, as well as fellow apprentices on the programme, so you will have plenty sources of encouragement and support to help you succeed.
This is a permanent position; you will be given 20% off the job training to allow you to complete your apprenticeship within your working hours. Typically, the apprenticeship will run for 18-24 months.
As a Business Analyst Apprentice, you will be a key member of the delivery team designing and modifying our IT systems. Collaborating with our colleagues within the wider business to gather information, documents and data to analyse and identify our business needs and requirements.
You will undertake grounded research to identify and understand emerging needs and provides detailed comment on a range of projects, applying robust processes and producing best practice agreed documentation.
You will define user and project needs, recognising the potential for automation of business processes and improvements in information systems and feed these into the programme/portfolio process to enable resource to be appropriately allocated, with a focus on not just the business needs, but the end user also.
You will keep abreast of changes to user habits, preferences and behaviours across various digital platforms and understand the implications for successful delivery of government digital services.
In this role you will:
- Coordinate the identification of key individuals (e.g. the business/end user) and domain specialists to conduct interviews to understand their problems and needs
- Identify and tailor business requirements into supplier proposals
- Gather, document and help verify information relating to business analysis and requirements activities
- Lead and support meetings and workshops with IT suppliers and other key individuals
- Identify, document and mitigate risks and issues, raising where appropriate
- Challenge constructively and act as a critical friend to achieve solutions that are fit for purpose
- Gain an understanding of how to integrate systems and the challenges of designing, building and testing interfaces between systems.
- Assist in the preparation of business cases defining potential benefits and options to achieve those benefits with their associated risks
- Continuously improve approaches to IT requirements gathering, process improvements/digital services, analysis and business modelling, including educating, coaching and developing the skills of colleagues to improve quality of service
- Actively participate in the Business Analyst community, sharing and re-applying skills and knowledge and bringing in best practice
Person specification
Essential Criteria:
We’re looking for apprentices who are:
- Logical and can apply good practice approaches to relevant standards
- Passionate about IT, enjoys solving Problems and different approaches to solving problems.
- User focussed – understands users and can identify who they are and what their needs are.
- Able to work with business and technology colleagues to translate business problems into technical designs.
- Able to visualise the ideal user service, come up with design ideas and possible design approaches.
- A great teammate and is able to work as part of a team on the design of components of larger systems.
- Self-motivated, professional and open to continuous learning
- Able to facilitate collaboration and lead with effective communication to support design, build and delivery to meet the user need
Qualifications
To be eligible for this apprenticeship you must meet the below criteria:
Minimum Eligibility Requirements
- Valid passport/birth certificate and NI number
- Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date
- Not undertaking another apprenticeship or government funded qualification at the same time
You must also hold one of the following:
- Business- or Business-related degree (e.g. Finance, Economics, Maths etc.)
- OR Non business related degree + 6 months’ work experience
- OR Level 3 Qualification + 12 months of work experience
- OR 2 years work experience
Examples of relevant work experience may include:
Retail jobs, Customer Service, HR Function, Office Administration etc.
Examples of work experience that does not count on its own:
Working in a Pub where the role just involves dispensing drinks and taking payment only Part time/limited hours of work done in the 12 months. Must be 12 months full time.
We reserve the right to eliminate candidates who are over or under qualified for the role based on previous qualifications and experience detailed in their application. Details of your eligibility must be provided within the application form. The eligibility criteria is set out by the Apprenticeship Learning Provider.
Please provide details of how you meet the above eligibility within your application.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
As part of the application process, you will be asked to complete a name blind CV and a 750 word Personal Statement.
As part of the application process you must provide:
-
Your CV & Qualifications
Your CV is all about summarising your skills, knowledge and experience suitable for the role. This should cover your job history, responsibilities and relevant experience you can bring to this role.
Please ensure you provide details within your application of how your current qualifications/experience level meets the eligibility criteria, providing details of all qualifications and grades required.
- Your 750 word Personal Statement should demonstrate how your skills and experience would be suitable for the advertised role, making reference to the Job Description & Responsibilities, essential and desirable criteria required as outlined in the advert, detailing:
Why you are interested in the role?
How you meet the essential criteria?
Applicants will be sifted on CVs and Personal Statements submitted against the speciation above, in particular the essential criteria.
Following the application closing date, you may be invited to an assessment centre. The assessment centre will be a 2-stage process consisting of an interview and paired/group exercise. This will be delivered virtually via Microsoft Teams. The assessment centre will be conducted by staff from HMRC, focusing on experience & Strengths of the candidates.
Interviews will focus on the candidates’ application, their knowledge, experience and competence, and the essential criteria required. Feedback on applications will only be provided if you attend the assessment centre.
We will be holding a Q&A session with hopeful candidates to allow for any questions regarding the job role itself, and to speak with a current Business Analyst Apprentice. For further information regarding this session, please contact a member of the Early Talent Team at [email protected]
Any queries relating to the application form itself should be directed via the appropriate channels detailed within the job advert.
Sift and Interview dates to be confirmed.
After interview, a single merit list will be created and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: [email protected] - Use subject line to insert appropriate wording e.g. Please re-open my application - 266823 & vacancy closing date 13th March 2023.
Security Update
If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.
Successful candidates must pass a Disclosure and Barring Security Check/Disclosure Scotland. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email [email protected]
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
HMRC transformation
HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.
HM Revenue and Customs has made significant progress with its plans to locate in 14 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.
These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon, Portsmouth and Stratford.
In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What’s more, our Welsh language service has people located in Porthmadog, as well as Cardiff.
We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.
For more information please contact the vacancy holder.
Terms and Conditions
We really hope you decide to apply for this role. If you’re successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 – 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We’ve put together a summary of the key changes that will be made and you can find this attached to the Job Advert.
Pay
If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called “Combined T&C and OGD Pay English”)
New entrants are expected to join on the minimum of the pay band.
Further Information
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.
HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please take into account the advertised office locations for this role when submitting an application and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable adjustment
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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