Junior Application Support Engineer London, England
Job description
Role Title: Junior Application Support Engineer
Reports to: Service Desk Manager
Location: Hybrid working environment (Remote and Paddington, London)
Role Type: Permanent, Full-time
How do we say our name, well it sounds like 'view'. It's also a lot shorter than saying 'Viewed Impressions for Out Of Home'.
VIOOH is a fast-growing startup that is defining the future of out-of-home advertising.
We are a dynamic team building a global platform which automates the buying and selling of outdoor advertising, enables programmatic trading and delivers dynamic, data-driven content to screens in locations and moments to better resonate with and influence consumers.
We've recently redesigned our people strategy to create a future-proof, hybrid and flexible workplace approach. Employees can work in the office (Paddington, London) and from home, empowering all VIOOHers to thrive regardless of location and ensuring we can attract diverse talent to support our global expansion.
Role OverVIOOH
The Service Desk team at VIOOH is responsible for providing 24x7 support to its clients and partners around the world. Reporting to the Service Desk Manager, you will be the first point of contact for customers and employees in handling incidents and service requests.
This will include communicating with stakeholders, and supporting IT service management processes across the Technology function and broader business.
VIOOH encourages you to use 10% of your time per week to invest in your growth, both personal and professional. A financial budget is also provided for any courses, books, etc that you may need.
What you'll be working on:
- Completing service request tickets raised by end-users
- Troubleshooting issues and resolving incidents as they arise and escalating where necessary
- Providing technical support to internal and external clients
- By default, seek to provide the right solution, over the fast or easy solution
- Managing stakeholder expectations and experience through regular and clear communication
- Supporting system maintenance, software releases and upgrades, and other business-wide IT service management processes
- Contributing to technical documents, procedures, and runbooks
- Producing ad-hoc reports
- Contributing to improvements across services and processes
What we want from you:
- Experience in a similar technical role, supporting applications and users - or, the ability to demonstrate expertise and competence in line with the role expectations.
- Ability to learn and support our in-house software applications
- Analytical, debugging, and troubleshooting skills
- Computing qualification is desirable
- Basic understanding of ITILv4 best practices is desirable
- Experience with Zendesk and the Atlassian suite is desirable Person Specification
- Strong customer service and relationship management ethos
- Good problem solving and critical thinking ability
- Excellent written and verbal communication skills
- Take ownership of problems and work to ensure resolution
- Self-motivated and bursting with initiative, energy, and positive attitude
- Show willingness to learn and develop your technical skills
Application overVIOOH
Our recruitment team will work hard to give you a positive experience throughout the process, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through to your onboarding.
VIOOH is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity or any other basis as protected by applicable law.
