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Reporting to the Jet2.com Airline Customer Operations Duty Manager, the Jet2.com Airline Customer Operations Controller will provide support, coaching and guidance to our Customer Operations Coordinators as well as assimilating large amounts of information and delivering key messages to all areas of the business.
You will ensure that Airline disruption is handled concisely in accordance with all Company and statutory requirements, playing a vital role in the achievement of company targets.
This role is not customer facing but plays an integral part of the operations control centre in managing airline disruption and passenger welfare.

What will you do in the role?

As our Jet2.com Airline Customer Operations Controller, you will oversee the distribution of work within the team and act as the first point of contact for coaching and support for the team of Jet2.com Airline Customer Operations Coordinators within their role. You will also:

• Effectively implement the company welfare policy in accordance with EU regulations whilst ensuring a high level of attention to detail is paramount
• You will have the confidence to lead teams in a high pressure environment with strong organisation and prioritising skills to manage volumes of workload with the ability to delegate tasks responsibly
• By supporting our red teams & handling agents you will resolve any issues relating to passenger queries, airport infrastructure or aircraft status
  

What are the key skills / experience you’ll already have?

The successful candidate will have proven experience within an Airline or a Tour Operator and will be able to demonstrate strong effective leadership skills and a clear understanding of the Jet2.com Operation. You will also:

• Possess an up to date knowledge of relevant airline operations and EU261 legislation
• Effective decision making skills and excellent communication skills are a must, along with a the ability to think creatively
• Proven prioritisation and problem solving skills as well as being process and detail orientated are also required in the role
  

What can we offer you?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including:

• Competitive salary, with annual pay review
• Contributory pension scheme
• 29 days holiday entitlement per annum (including Bank Holidays)
• 3 x salary life assurance
• Generous Discretionary Profit Share Scheme
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

We offer an excellent remuneration package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!