Job description

• Support Technician

i-NET Software Solutions is a fast-growing, innovative company providing IT support and consulting services to small to medium-sized businesses. We are seeking a talented Support Technician to join our team and help support our growing business. The ideal candidate will be self-motivated, detail oriented, and able to work independently with minimal supervision.

Job Description

The Support Technician will be responsible for assisting with day-to-day support of our business clients by troubleshooting and resolving technical issues. The Support Technician will be responsible for assisting with the following duties:

Job posted date: 22/08/23 End date: 21/09/23 Reference: INET/ITuser/Aug23

Salary: 25000 to 27000 per annum

• Help desk duties including working on assigned IT support tickets in line with service desk SLA's
• Maintain and keeping IT asset registers up to date the tools Maintaining all aspects of the IT hardware
• working on IT support tickets service desk SLA's Supporting users
• Carrying out administrative tasks on the Office IT Maintaining IT Infra registry
• Supporting IT Employees on various IT issues

Candidate will provide help desk support and maintenance across multiple areas with different IT systems and platforms under the direction of the IT Network Manager and Deputy Network Manager.

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year Benefits:

• Company pension
• Flexitime
• Work from home Schedule:
• Day shift
• Flexitime
• Monday to Friday Ability to commute/relocate:
• Hounslow: reliably commute or plan to relocate before starting work (required) Education:
• Bachelor's (preferred) Experience:
• Technical support: 1 year (preferred)
• Customer service:1 year (preferred) Work Location: In person

Reference ID: INET/ITuser/Aug23 Expected start date: 02/10/2023

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year

Benefits:

• Flexitime
• Free parking
• On-site parking
• Work from home

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Hounslow: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Hounslow

Application deadline: 02/09/2023
Reference ID: I-NET/ITUser/August2023
Expected start date: 02/10/2023