it technician Lincoln, England
Job description
Are you an experienced Software Developer looking for your next opportunity? My client is looking for a forward thinking, pro-active and self motivated individual to join their busy team in Lincoln.
The ideal candidate will be an ambitious person, willing to work their way up in an IT and e-commerce environment. Their main responsibilities will be to provide Desktop Support and Server Administration within a Customer Service Centre environment as well as maintaining and resolving data issues within databases. You will possess good hands-on technical skills covering business desktop computing and server administration with an understanding of TCP/IP networking and telecoms, with knowledge of MySQL.
Requirements of the Role:
- Experience in an IT support environment including first line;
- Ability to support a wide range of desktop applications across Windows and Mac, primarily Microsoft products;
- Experience of MS server 2012 administration (Active Directory, group policies, roaming profiles, DHCP, DNS, DFS);
- Knowledge of networking equipment (e.g. firewalls, switches, structured cabling, patch panels and an understanding of TCP/IP principles);
- Ability to troubleshoot and maintain hardware across a variety of workstations;
- Understanding of security principles within an office IT environment;
- My SQL database experience (through writing SQL queries or phpMyAdmin)
Duties and Responsibilities:
- Day to day support of the office IT and VoIP systems;
- Support and maintenance of servers and infrastructure to ensure they work effectively across the business;
- Provide IT helpdesk support:
- Setting up new users
- Moving and setting up workstations, including cabling
- Password resets and account unlocking (through Active Directory)
- Setting up and installing IT equipment in the office
- Troubleshooting user issues and resolving walk-in IT queries
- Maintaining antivirus (ESET) and software security;
- Monitoring backup schedules and coordinate daily back up routines locally, offsite and to Amazon S3;
- Working with MySQL databases to manipulate and fix data/integrity issues
- Supporting ecommerce platforms taking a high volume of orders
- Loading of data files into systems/databases
- Investigating data issues between platforms/databases
- Ensure high availability of all IT systems and infrastructure;
- Windows updates and application updates;
- Ensuring system and policy changes are fully documented and kept up to date;
- Facilities management and building support where required;
- Ad hoc IT related tasks;
- Occasional out-of-hours support.
Relationships:
Responsible to: Senior Developer
Liaison with: IT & Development Team, clients and customers, Company colleagues, associated companies, 3rd parties such as telecoms providers etc.
Personal Qualities and Specific Skills:
- Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language;
- Ability to identify priorities and multitask based on business requirements; good time management to complete support requests within the required scope;
- Ability to deal with multiple issues simultaneously;
- Positive and forward thinking approach to new initiatives;
- Takes ownership and responsibility of appointed tasks;
- Happy to work autonomously and able to problem solve independently;
- Flexible and adaptable to a variety of queries.
Hours: 9am - 5pm, Monday to Friday, salary is £25,000
This is an office based role, no remote or hybrid is being offered
For more information contact Caroline on 01522 848333
To apply please email your CV to [email protected]
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: J9059
