IT Technician London, England
QA Limited
Full Time
London, England
27156 - 31100 GBP ANNUAL Today
Job description
Vacancy details
Talent pool
IT - Course Support
Title
IT Technician
Contract type
QA Ltd Permanent
Job advert
IT Technician
London (EC1R 4TF)
Monday to Friday 9.00-5.30
On-Site
London (EC1R 4TF)
Monday to Friday 9.00-5.30
On-Site
About the Position:
Can you assess and resolve technical issues efficiently and brilliantly? Are you equally as happy moving and installing PCs and monitors about as you are sat behind desk offering support? If l “Yes!” and you have demonstrable hands-on experience of technical set-ups like workstations and server-builds, along with an understanding of IP Addressing and basic networking, then read on…
Here at QAHE, we’re looking for a fabulous IT Technician to work on our London site, preparing, deploying and maintaining our IT resources to make our students’ courses run seamlessly and efficiently. This is an entry-level position
You’ll provide first-line-response to emerging and on-going classroom technology issues, which will involve a hands-on approach anywhere on campus
Key Responsibilities:
- Ensure that the Student IT experience both in and outside of the classroom environment is positive.
- Assist in classroom expansions, changes & provisions where necessary
- You’ll understand the needs of the system requirements to make everyone’s experience the best it can be
- Work closely with Academic team members to support new & existing applications
- Conduct regular deployment planning exercises to mitigate or escalate any foreseeable issues
- Support delivery of projects as requested
- Ensure a professional customer facing attitude and response
- Monitor, identify, report & rectify issues/problems as appropriate
- Work closely with all relevant stakeholder within QA, QAHE and all partner universities
- Act as first point contact for QAHE’s Centre staff and partner university colleagues
- Work with line manager and centre-based colleagues to meet the operational IT service requirements to all QAHE centres
- Support installation and maintenance of hardware as required
- Analyse and identify areas for modification within the team
About You:
This role would be a great fit if you’ve a background in hands-on technical delivery and problem-solving, can “think outside the box” (I know; horrible term!) to find solutions to problems, and we’d love you to be able to tick the following boxes, too:
- Superb communication skills, both verbally and in writing
- Server/Comms room management, including cable management, patching and labelling
- Understanding of IP Addressing and basic networking
- Technical setups including workstation / server builds
- Demonstrable experience in writing /maintaining technical documentation
- Demonstrable evidence of analysing and resolving technical issues
- Ability to work to tight SLA’s in a timely, organised fashion
- Ability to work alone in an effective manner
- Experience of working in an environment that is subject to change
- Able to make decisions and be responsible for them
- Experience working within an IT Business environment / role
- Oh, and you’d definitely need to know what cable plugs into where!
#LI-On-site
#LI-CC2
What We'll Do For You!
Still not convinced...? Then how about this…?
Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.
Our perks:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package and benefits include:
Competitive salary- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts
Want to know about QA Higher Education?
We’re the UK's leading provider of tech and digital skills, including funded workplace learning programmes, university programmes, and apprenticeships. As part of the QA Group, we believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.
(Yep, we’re bragging!)
From courses in Business to Cyber Security and more, we work closely with our partner universities to provide excellent teaching. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.
Equal Opportunities:
You’ll instantly be welcomed into our team and here, we celebrate our diversity. We’ve won numerous awards demonstrating our commitment to our inclusive culture. Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.
Vacancy location
Location
London, London, London (Rosebery Avenue)
Job Description
Attachment
IT Support Technician (Rosebery).docx (169 Kb)
General information
