IT Technician Dundee, Scotland
Orange Penguin
Full Time
Dundee, Scotland
10.56 - 12.04 GBP Today
Job description
We have an opportunity for a motivated individual to join a successful IT consultancy company in Dundee.
Primary Duties and Responsibilities:
- Be the first point of contact for clients reporting ICT issues, faults or requests; contacts are typically by telephone or by email or face-to-face;
- Ensure that all ICT issues, faults and requests are logged into the helpdesk ticketing system;
- Monitoring and maintaining computer systems and networks;
- Assist in other duties relating to the day-to-day maintenance and of the client's computer systems;
- Installing and configuring computer hardware operating systems and applications;
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Providing support, including procedural documentation and relevant reports;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritising and managing many open cases at one time.
Personal Skills and Attributes
- Positive 'Can Do' Attitude
- Good problem-solving skills
- Self-motivated
- Good communication & organisational skills
- The ability to work alone or as part of a team
- Analytic and methodical by nature without jumping too quickly to conclusions
- The ability to prioritise, work under pressure and meet deadlines
- A clear understanding that is admitting failure or defeat can be used to put things right and in perspective, excuses cannot
- Full UK driving license and access to a vehicle is essential.
Technical Skills
- Microsoft Windows PC operating systems
- Office 365 and Azure
- Microsoft Windows Server
- Cloud Telephony
- Networking - DHCP, DNS, routers, switches
- IT Security & Data Backup Technologies
- Experience of Virtualisation
- TCP/IP, DNS, DHCP, NAT, VPN, router config, VLANs
Job Types: Part-time, Contract, Permanent
Salary: £20,000.00-£28,000.00 per year
Job Types: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract, Temp to perm, Apprenticeship
Part-time hours: 25 per week
Salary: £20,000.00-£28,000.00 per year
Schedule:
- Monday to Friday
Work Location: One location
