IT Technician United Kingdom
Job description
Levett Consultancy is a dynamic SME with an excellent reputation in enabling digital transformation using cloud technology for the business and public sectors based on our core ethos of ‘Keeping Technology Simple’. As Microsoft Partner and leading Google partner, we have a new opportunity for an enthusiastic person looking to forge a prosperous IT support career by joining our Operation Team as a 1st line technician. You will ideally be looking to progress your IT career by learning new technology and providing technical support for a variety of market-leading solutions provided by Google and Microsoft.
This is a varied IT support role working in a rewarding environment that requires the building of strong relationships with our customers and colleagues. If you're a person with broad technical and problem-solving skills, have initiative, are a great communicator with a proactive attitude, and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.
Essential Experience, Skills and Knowledge:
- At least 2 years’ experience providing 1st line support
- Experience using an ITIL service desk for logging and updating support tickets
- Experience in support and maintenance of Windows Server, including AD, GPO, DNS, DHCP.
- Experience of supporting client devices (Windows, Apple and ChromeOS)
- Experience in network infrastructure (LAN, WAN and Wi-Fi).
- Experience in troubleshooting software/hardware problems
- Experience of managing Cloud Platforms (Google Workspace, Microsoft 365)
- Experience in troubleshooting general software/hardware problems
Personal Qualities
- Working with others in a team environment
- Commitment to providing a high-quality customer-focused service delivery
- Strong problem-solving abilities. Excellent communication, documentation, customer handling and interpersonal skills
- Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
- Willing to undertake regular training to progress their career within Levett Consultancy
- Flexibility and adaptability
Key Desirable Qualifications
- CompTIA A+
- CompTIA Network+
Job Types: Full-time, Permanent
Salary: From £21,000.00 per year
Benefits:
- Company pension
- Flexitime
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:
- 8 hour shift
- Flexitime
- Holidays
- No weekends
Supplemental pay types:
- Commission pay
COVID-19 considerations:
Adhering to UK Government guidelines.
Experience:
- Desktop support: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: ITTECH-170122
