IT Technician Andover, England
Job description
Först is a brand driven by energy and passion. We are a family, a winning team of like-minded individuals who exist to produce more than woodchippers, together our mission is to back our customers to create a better environment.
Each one of our valued team members plays a vital role in helping us to advance Arboriculture by delivering customer experiences, products and business partnerships that enable our customers to run their businesses more efficiently. In turn, this achieves our vision to shape a sustainable environment through innovation and customer-focused solutions.
Our IT Technician plays a crucial role in driving us forward in the UK and is vital to our department’s mission to turn the planet orange! They do this by…
Job Brief:
We are looking for a qualified IT Technician who can install and maintain computer systems and networks and carry out general IT duties to ensure the smooth day to day running of the business. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.
The successful candidate must demonstrate a thorough knowledge of computer software and hardware and a variety of internet applications, networks, operating systems, switches, routers and servers. The ideal candidate will also have great troubleshooting abilities and attention to detail.
The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.
General Duties:
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and liaise with the Systems and Projects Manager to define upgrade path
Relevant experience
- 3+ years in a comparable role
- Experience working within a production environment would be useful but not essential.
Skills
- Proven experience as IT Technician or relevant position
- Excellent diagnostic and problem solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
Personal attributes
- Friendly and professional with the ability to communicate effectively across all levels of a business.
- A fun and outgoing attitude with a desire to support the growth of an industry-leading brand (whilst enjoying professional growth at the same time)
Shared values
We are Först, our values represent who we are as a company, they guide our decisions, underpin our relationships and govern the way we conduct ourselves and our business.
To spread the Först effect on a global scale we need the right type of people on the journey with us. We are proud to hire dynamic people whose values, talent, experience and skills match ours. The Först Values are:
You’ve got our back, we have yours.
Whether you are a customer, supplier or colleague we understand that we can’t achieve our mission without you. We’re in this together and we respect each other.
Every Customer is a VIP.
We get it. Without delivering first class customer experiences we won’t retain customers; without customers we can’t achieve our mission. It’s simple.
Excellence as standard.
It’s what we strive for every day, in every area of our business. We build high performance machines and provide an aftercare service that is second to none because our customers deserve it.
Enjoy the ride.
We love this industry, we’re on a journey to sustain landscapes and livelihoods. Every person who shares this journey with us is vital to it. Enjoy it.
Flexibility:
This job description is indicative of the range of current duties and responsibilities for the post, it is not comprehensive. It is inevitable that the duties will change to reflect organisational change and it is essential therefore that it is regarded with a degree of flexibility, so that changing needs and circumstances can be met. All changes will be discussed with the post holder.
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Benefits:
- Company events
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Andover: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Först Global - IT Technician
