IT Technician London, England
Job description
The Academy is seeking to appoint an innovative, qualified and experienced IT Technician who is committed to supporting a consistently high standard of IT services across the Academy. The successful candidate will be responsible for supporting all our IT services.
Chelsea Academy has cutting edge IT facilities. Our network combines being powered by Google in the cloud with on site virtualized servers powered by Windows Server 2016 (Hyper-V) using a CISCO network infrastructure. The Academy has recently purchased brand new classroom and admin PC’s for the entire site as well as providing new staff laptops. We are keen to be at the forefront of IT in schools and are looking for an IT Technician that is passionate about their role and is outward looking at developments for the future. We hope that the successful candidate shares a passion for learning technology.
As an IT Technician you will be expected to support users experiencing a seamless secure IT provision 24 / 7 both on and off site. Chelsea Academy is a rewarding place to work and we look forward to seeking a suitable candidate.
Please use “Quick Apply” from TES to submit your application for this post; we do not accept CV’s. The deadline for applications is Wednesday 3rd May 2023. Interviews will be held throughout the duration of the advert, therefore early applications are encouraged. It will assist the shortlisting process if applicants can address directly the criteria in the candidate specification in their supporting statements.
If you have any further questions about this post, then please feel free to contact Anisha Yatally (HR Adviser) who will put you in contact with the relevant staff member. Visits to the Academy are welcome and can be arranged by Anisha. Please note that Chelsea Academy is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be able to satisfy an enhanced police / Security Disclosure and Barring Service (DBS) check prior to starting employment with the Academy
Equal Opportunities and Safer Recruitment
Chelsea Academy is an inclusive employer. We welcome applications from suitable candidates no matter their gender, race, religion, sexual orientation, or disability, however, we do expect all our staff to note and follow our Christian ethos which is outlined on our website. Please note that Chelsea Academy is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be able to satisfy successful references, an enhanced police / Security Disclosure and Barring Service (DBS) check and right to work in the UK prior to starting employment with the Academy.
As part of our recruitment process we will also carry out an online search for information that is publicly available online. This will include social media accounts you may hold. This will only be carried out on shortlisted candidates and before the interview. This processing of data will be conducted under the legal basis of Article 6(e) public task in line with the guidance laid out in paragraph 221 of Keeping Children Safe in Education (KCSIE) 2022. Any data collected during this search will be retained in line with our retention schedule which is available on request.
If you want to work in a happy, purposeful inner city academy with a strong Christian ethos and commitment to helping every student go on to university or meaningful employment, then we would welcome your application.
Job Description
PAY Competitive Salary (NJC 18-21) £32 415 - £34 067 per annum, dependent on experience, all year round with 23 days annual leave entitlement excluding bank holidays
WORKING HOURS Full time, 36 hours a week
REPORTING TO Network Manager
REQUIRED FROM As soon as possible
JOB PURPOSE
To provide technical support for the IT network in order to ensure an excellent learning resource for students and an effective information system across the Academy.
The successful candidate will be an excellent, dynamic and enthusiastic individual. The post will include key responsibilities for maintaining effective service delivery standards, maintaining equipment and providing first and second line support to our students and staff. There is a requirement to be customer-focused and able to work within a team. The post requires a “hands-on” person with excellent technical and communication skills, with a good practical knowledge of Servers and Microsoft and Apple applications in a network environment.
MAIN RESPONSIBILITIES
Responsibilities will include, but are not limited to:
- To provide IT support to the Academy, ensuring minimal disruption to the normal running of the school.
- Installation and deployment of workstations, laptops and other IT equipment - including network and phone cabling and patching.
- Providing technical input to the team.
- To have overall responsibility for ensuring all Printer / MFP devices are maintained / usable.
- To assist staff in configuring workstations/systems to ensure these run effectively.
- To have overall responsibility for maintaining and ensuring uptime of the Academy Library system, Digital Signage system, Antivirus compliance, and Room / Visitor booking systems.
- To be responsible for the creation of new user accounts in Active Directory, you will also have overall responsibility for ensuring users have the correct Active Directory group membership, including email distribution groups.
- Troubleshooting of software installed on Windows Server’s (2016) Apple laptops / desktops within a Windows Domain environment. Knowledge of Apple Xserve is desirable.
- To provide in-depth 1st/2nd line support on various software packages for staff and students.
- To have overall responsibility for ensuring a full IT Audit is carried out, and the Asset database is kept up-to-date and is in compliance with Audit regulations.
- Respond to requests received via the Academy’s IT Helpdesk either in-person or remotely.
- Ensure basic safety checks are carried out on equipment.
- Basic experience of using AV equipment.
- The post-holder will assist in the training of staff to make use of new IT equipment.
SKILLS AND EXPERIENCE REQUIRED
- Proven experience in Google products and Google administration.
- Proven experience in an IT/Desktop support role using Windows 10 operating systems in a networked environment.
- Problem-solving skills.
- Excellent verbal and written communication skills.
- Experience of using Active Directory, Group Policy, Hyper V, Print Management & DNS.
- Experience of using Microsoft servers 2012 R2 and 2016 .
- Experience of running Backups/Restores, and Antivirus software administration.
- Knowledge of Microsoft Office Suite 2016 or Office 365.
- Microsoft Windows 10 administrator certification would be desired.
- Level 2 IT diploma certification required
OTHER DUTIES
- To attend full staff, departmental and other meetings with staff working groups as requested.
- To take part in training and performance management procedures.
- To carry out the duties in the most effective, efficient and economic manner available.
- To contribute to the development of the Academy’s Christian ethos.
- To support the Academy Mission Statement.
CANDIDATE SPECIFICATION
Successful candidates are likely to be able to give evidence in support of all or most of the following:
Professional Skills and Experience
- Experience of working as an IT Technician in a school or similar experience.
- A good ICT background and relevant qualifications or experience in this field.
- Knowledge of appropriate use of IT equipment and ability to communicate and demonstrate this knowledge effectively to staff and students.
- Experience of working with young people, preferably in an educational setting.
- Be ICT literate and be able to operate software at a high level.
- Have experience of schools data systems (Experience of SIMS would be an advantage but training will be given).
- Possess the ability to time manage and prioritise effectively.
- Show evidence of continued professional development.
People, Relationships and Communications
- Be committed to maintaining a distinctive and inclusive Christian ethos in the Academy.
- Be able to relate to all students, staff and parents in a positive and constructive way.
- Be part of a whole Academy team which seeks and develops a variety of opportunities to support and work with students.
- Possess integrity, optimism, resilience, calmness and a sense of proportion.
- Possess good written and verbal communication skills.
Chelsea Academy is committed to safeguarding and promoting the welfare of children and young people. The successful candidate must be able to satisfy an enhanced clearance by the Disclosure and Barring Services (DBS).
Salary: £27,058.00-£28,415.00 per year
Benefits:
- Company pension
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London, SW10 0AB: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 02/06/2023
