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Job Purpose

To provide 1st and 2nd line support to College campuses ensuring that all IT resources are not interrupted during operational hours by providing pro-active support. To ensure students and staff have access to all necessary IT/AV/Printing facilities

About Us

The Windsor Forest Colleges Group (TWFCG) is a leading education provider in the South-East. Our staff work across 4 main campuses at Langley, Windsor, Strodes-Egham and Berkshire College of Agriculture-Maidenhead. Our teams place the learner at the heart of all we do and in our state-of-the-art learning environments we are proud to deliver education and training to a diverse group of students and businesses each year.

Key Responsibilities

Responsible for 1st, 2nd and some 3rd line support to end users on all IT/AV related issues. Day to day running of the Reprographics Department work including copying, printing, collating, stapling, punching, binding, trimming, folding, stuffing and laminating.

Maintain all IT/AV/Printing devices including PCs running recent Windows Operating Systems such as Windows 10, Printers and Servers running Windows 2008 and 2012 and Mac OS.

Install, test, configure and maintain all devices, both hardware and software.

Manage and support all College IT services (hardware and software) including asset information, documentation and stock control inventory.

Responsible for delivering all IT services within remit of role to remote and community centres.

Ensure all equipment that is part of the IT Services department are maintained in accordance with health & safety policy and legislation.

For further details on this role please refer to the attached job description/person specification.

Our staff benefit from:

• Support roles enjoy 27 days annual leave plus bank holidays

• Career progression opportunities for ambitious staff

• Access to a wide range of subsidised leisure courses

• Access to excellent defined benefit pension schemes

• Free on-site parking at all sites

• Cycle to Work Scheme

• Family friendly policies to support Work Life Balance

• On-site Coffee Shop & Cafeteria

• Various health & wellbeing benefits including discounted gym memberships, confidential staff counselling and discounted hair and beauty treatments at The Salon at Langley College

Please be advised that the vacancy will close on Friday 30th June 2023*.

Interviews date to be confirmed.

To apply please visit our careers page and complete the online application form.

Please ensure you pay particular attention to the supporting statement of the online application form making sure to include details of how you meet each of the essential criteria listed on the person specification.

The College is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo an enhanced DBS and Barred List check along with other legally required checks which are an essential part of the safeguarding process.