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Who we are

Addenda Capital is a privately-owned investment management firm that favours a sustainable approach to wealth creation. The company offers a stimulating, positive and open-minded environment where integrity, collaboration and diversity is valued. Addenda integrates ESG (Environmental, Social and Governance) factors into all its investment and stewardship activities to enhance its clients long-term performance and to promote sustainable development for society.

What is the Opportunity

You love challenges and want to join an enthusiastic and dynamic team? Your technical knowledge and focus on client experience will help you exceed in this position. We are seeking an IT Technician within the IT Infrastructure and Technical Support team to provide technical support to users. Reporting to the Team leader, you will provide exceptional technical support to your colleagues, maintain technology equipment, and actively participate in department projects.

What you will do

• You provide a high level of customer service and you respond, analyse, resolve and document client incidents and enquiries;
• You provide technical assistance and guidance to employees in the use of software, workstations, smartphones, videoconference equipment and best practices;
• You identify and escalate security incidents and systematic technical issues;
• You assess the performance, diagnose and resolve issues with computer equipment, replace defective or obsolete devices, and deploy software on workstations;
• You record, document, and maintain up to date records of hardware/software inventories and service requests.

What you will need to succeed

Experience and Knowledge

• You have a college diploma in computer science or in a related field;
• You have three (3) to five (5) years of relevant experience providing IT technical support;
• You have a high-level of proficiency with Windows 10 and Microsoft 365 including Teams, SharePoint, Exchange and OneDrive;
• You have an in-depth knowledge of concepts relating to Active Directory, Intune, NTFS security, Terminal Servers environment and Smartphones;
• You have experience working with an ITSM and ITAM systems;
• Microsoft certification, knowledge of videoconferencing systems and experience in investment management software support (e.g., Bloomberg) are assets;
• You have sound knowledge of information security practices.

Skills and Abilities

• You have good interpersonal skills and a client-oriented approach;
• You have an analytical mind with strong problem-solving skills;
• You are detailed-oriented and have the ability to manage multiple tasks at the same time;
• You are autonomous, and above all, enjoy working in a team;
• You have good communication skills in French and English (spoken and written).