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Job description

Acris Academy provides access to free training courses, work experience programs, apprenticeships and peer-to-peer learning programs for people of all ages who are wanting to learn new skills in the digital sector such as Software Development, Digital Marketing, SEO, Business administration, IT Networking and Entrepreneurship.

One of our partnered organisations requires a: IT Technician/Engineer:

About the Role

As an IT Engineer your Main Duties will be

• Assist service desk with the delivery of the ICT managed support service. Resolve tickets directed by the service desk.
• Perform routine service delivery tasks.
• Provide technical assistance and report service issues in accordance with the service desk policies.
• To assist with change-deployment and with new deployments where directed.

Role Detail

Support Duties

• Complete back-up tape rotation as per the backup schedule.
• Perform checks as directed by the service desk.
• Complete software installations on workstations and laptops as directed by the service desk.
• Maintain anti-virus checks, notify users of infections and perform cleanup.
• Complete SIMS/CMIS installations/reinstallations on new workstations and laptops.
• Complete deployment of images to workstation or laptops as directed by the service desk.
• Maintain printer management systems* and monitor networked printer queues.
• Change and replace printer consumables, paper as required.
• Restore workstation/laptop images as directed by the service desk.
• Workstation and laptop support. Assessment and resolution of hardware/software issues.
• Support for printers. Basic assessment and resolution of hardware issues.
• Support for ICT peripheral devices (USB devices, Scanners, Graphic tablets etc)* Assessment of hardware/software issues.
• Support for wireless access points and hardwired network points*. Basic assessment and resolution of issues.
• Complete routine hardware/software maintenance tasks as directed by the service desk.
• Report breakages, vandalism or reoccurring problems to the service desk.
• Complete trouble-shooting tasks on supported infrastructure as directed by the service desk.
• Test and change cables as required. (Network, USB, serial, parallel etc).
• Change and diagnose hardware equipment as directed by the service desk

Previous experience is a requirement although additional training will be given to the right candidate.

Job Type: Full-time

Salary: £20,000.00-£30,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: Hybrid remote in Doncaster