it systems analyst Cornwall
Job description
Want to make a real difference? You couldn’t be in a better company.
An exciting opportunity has arisen for an IT System Analyst at Smile Together Dental CIC.
Reporting to our Head of IT Services, this position will suit a candidate who has previous experience working in an IT support environment and is looking for a new exciting and rewarding opportunity.
Responsibilities will include (but are not limited to):
- Troubleshooting and resolving customer issues
- Providing onsite technical support
- Performing system and software installations
- Monitoring and maintaining systems to ensure customer satisfaction
- Providing technical advice and guidance on hardware and software issues
- Ensuring customer SLAs are met
- Documenting customer issues and resolutions
- Maintaining customer records and profiles
- Assisting with the deployment of IT systems
- Providing technical training to customers
- Working with other engineers to identify and resolve customer issues
- Responding to customer inquiries in a timely manner
- Developing and maintaining relationships with customers
- Understanding customer requirements and providing solutions
- Assisting with the planning and implementation of IT projects
- Assisting with the design and deployment of new systems
- Keeping up to date with industry trends
- Assisting with the development and maintenance of IT policies and procedures
- Being available for paid on-call rota
Our package includes:
- Salary £26,364 per annum (our standard full-time contract is 37.5 hours per week excluding breaks)
- 27 days paid annual leave plus bank holidays each year
- Additional paid day off for your birthday
- Access to company pension
- Personal relocation support and package of up to £8,000* (where appropriate)
- A dedicated training package to maintain your CPD and wider professional development via our Smile Together Training Academy
- A friendly support network with an induction colleague assigned to assist your transition to our company
- Workforce benefits package
- An annual flu jab alongside a range of health and wellbeing support and resources
- Outstanding work life balance in a beautiful part of the country
- Opportunity to become a shareholder* and have a genuine voice in our employee-owned business
- Opportunity to engage in community-based oral health improvement projects – for example, see more about our support for coastal communities and Health for Homeless Cornwall at https://smiletogether.co.uk/our-impact/community-and-social-impact/
- Conditions apply
We’re a committed and friendly team that puts our people and patients first – it’s never been a more exciting time to join us in providing a valued dental service in Cornwall and the Isles of Scilly.
Please see our Job Description and Person Specification for more details and, if you think this is the role for you, simply download and complete our application form and either email it to [email protected] or apply online here (remembering to attach your completed application form).
Application deadline – Tuesday 18th July 2023
