IT Systems Administrator London, England
Job description
Role: IT Systems Administrator
Base pay: £35,000-45,000
Annual Bonus: 0-10%+ (Based on company performance)
EMI share Options: £10,000
Location: Anywhere in the UK
Our mission
At Switchee, we believe that everyone deserves to live in a decent home and that the environments we inhabit have a massive influence on our ability to enjoy life and prosper.
One in five households in the UK live in social housing, a sector with the right values at its core but that has historically struggled to deploy innovations in the home. Many residents still can’t afford to heat their homes and live in cold, mouldy properties they can’t be proud of.
We believe that radical innovation in internet-connected technology can ensure that every resident, every day, is living in a home that allows them to succeed. That’s why our products are built not just on great technology, but on an understanding of what people want from the space they live in.
This approach led us to reimagine the most mundane household object, a thermostat, into a product that automatically reduces energy bills, looks great and offers control to those who want it. We are also revolutionising the way social landlords manage their housing stock with an obsessively tailored SaaS property dashboard and handy alerts on things like when the boiler is going to break.
Our goal is to perfect the ultimate connected hub for the social home. It’s going to revolutionise the way residents interact with their homes and landlords manage their properties.
Our journey
We may be only 7 years old, but it’s already been quite a ride. Our first product, the connected Switchee thermostat is already in over 100 of the UK’s biggest housing providers.
We’re growing 100% year on year and are backed by some of the best-known investors in technology and social impact. We are a small team of passionate and ambitious people driven by a collective desire to make a positive impact in the housing sector, both for residents and landlords.
We are looking for a motivated individual to be an essential part of our team, supporting the beating “heart” of the business and our new customers.
The role
To expand our team, we are looking for an IT Systems Administrator to help us with our growing IT needs and to provide excellent IT services to our employees.
As an IT Systems Administrator for a remote-first business, you will be reporting to the Data Lead and will be responsible for our IT infrastructure, which includes employee laptops, productivity tools (mostly cloud-based, such as Google Workspace), networks and VPN, instant messaging and video conferencing. In this role, you will have the opportunity to shape the IT Services in a scale-up environment, play an important part in defining and executing our data security policies and support distributed teams by providing reliable and state-of-the-art IT services.
There is a lot of growth potential with this role as you will be the first hire in this area, building out processes we have not run before. As Switchee grows, the role will grow and evolve with it and will provide ongoing career growth opportunities.
Your responsibilities
- Hardware:
Procure, secure and support employees with all hardware they use (eg. laptops, itabs, phones).
Setup and operate a device management system across all company devices.
- Software, Cloud & Licencing:
Administrate, manage and evolve the communication, collaboration and productivity tools that we use as an organisation (eg.Google Workspace, Slack, Office 365).
Evaluate, plan, and implement internal IT technical projects as required (eg. VoIP networking, identity management, backup solutions).
- Security & Infrastructure:
Full responsibility for our identity management system (Google Cloud Identity).
Develop, execute and enforce IT security policies.
Overall network configuration for business systems and public website, Switchee corporate email etc.
Maintain operational IT processes, including change management, incident and problem management (ITIL).
Responsibility for data governance and information security of business data (where we store data, who has access, how we structure it, TTL for sensitive data etc.) (ISO27001).
What We Use
Windows, Mac and (some) Linux
Google Workspace
Microsoft Office
Google Meet, Zoom and Teams
Slack
Zendesk
Hubspot
Jira & Confluence
Who You Are
A degree in Informatics/Computer Science, or a related field
At least 3 years in a similar position
ITIL certified
Experience working for a start-up or scale-up company
Experience setting up and managing a ticketing system for IT requests
Strong analytical skills to evaluate complex problems and find a systematic approach to gain a quick but long-lasting resolution
Experience in networking (e.g. AD, DHCP, DNS, VPN, etc.) and a strong sense of security (e.g. secure system setup, securing the network, educating employees on security best practices.)
A broad knowledge of operating systems (e.g. macOS, Windows and basic Linux knowledge) and are knowledgeable in the administration of Google Workspace or a similar environment
Experience in administrating communication tools like Slack and Zoom
You are friendly, helpful and have strong communication skills; you get staff to buy into the processes that you roll out
These are ideal but not required - we will happily consider applicants who we believe can successfully grow into the role, even if they are not 100% qualified.
Perks
- Unlimited holiday policy + Bank Holidays so you can take as much as you want! No need to count those Winter break days anymore!
- Everyone at Switchee enjoys flexible working hours and is the master of their own routine.
- We have a remote-first Hybrid Working Model, with offices near London Bridge.
We will provide you with all the necessary equipment to work from home in a safe and enjoyable manner.
- We socialise together with regular outings in London, Quarterly Company Off-sites and an annual “working remotely” trip where you have the option (but no obligation) to join us in working from a fun location.
- We are hosting regular Virtual Socials and keep finding creative ways of staying connected with each other.
- We provide an L&D budget and access to our Switchee Library, where you can request new books monthly.
- We provide access to ThanksBen - a platform with plentiful discounts and free virtual well-being sessions.
- We offer Spill, a Mental Health app at your fingertips, where you can get in touch with a therapist in record time.
P.S Switchee is a Disability Confident Employer and we aim to provide reasonable adjustments for our new hires to ensure they are successful and supported in their roles.
