Job description

Working as a weekend First Line Support Engineer - you'll be supporting small businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value the input of all the engineers on the team.

This role is for a full time - 5 days a week Weekend IT Support Engineer - your shifts will include every weekend which would be an 8-5pm (Working from home) shift - with then 2 days off within the week.

You'll be responsible for:

• Desktop and laptop fixes Desktop and laptop fixes
• Supporting users remotely and over the phone
• Monitoring client networks
• Troubleshooting Windows Issues
• Managing active directory and group policy
• Liaising with third party support teams, such as Sage and Bloomberg
• Completing checks on vital systems.

In your daily role, you’ll gain exposure to Office 365, Windows Servers 08 – 16 as well as networking equipment.

We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you.

To qualify for this position, you will need experience supporting Microsoft Windows or ideally office 365 and active directory.

Your success will be defined by KPIs focused on:

• Quality notes
• First time fixes
• Good feedback from users

The benefits package consists of:

• Private medical insurance
• 33 days annual leave including 8 bank holidays
• A 4% matched pension
• Individual yearly training budget
• Team social events
• A private counsellor
• 4X salary death in service insurance
• 4X salary critical illness insurance

If you feel you have the experienced required then please apply now, we would love to see your cv.

Job Types: Permanent, Full-time

Salary: £21,000.00-£26,000.00 per year

Benefits:

• Company events
• Company pension
• Discounted or free food
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Work from home

Schedule:

• 8 hour shift
• Weekends only

Work Location: In person

Reference ID: #FLEW2