IT support trainee Bolton, England
Job description
About Us
The DMS Digital Group has thrived as one of the North West’s largest independent office technology providers, with over 30 years’ experience. Our range of products and services span across three divisions - Print and Document Management, IT Services and Audio Visual, resulting in a portfolio that can truly offer everything an office needs, from one place.
We use our knowledge, understanding and experience of the demands of technology within the workplace to help our customers achieve the most effective office / workplace environment. Our consultative approach works across all of our divisions enabling us to form a real understanding of our customers business and create bespoke solutions tailored to meet their specific requirements.
The Role
We are recruiting an IT support trainee engineer to work from our Head Office in Bolton. We’re looking for a highly organised and efficient professional who can wear multiple hats throughout the workday while prioritizing the most important tasks on his/her list.
Main Duties:
. Working as part of a small team of IT support engineers
· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams
· Provide prompt and accurate feedback to customers
· Refer to internal database or external resources to provide accurate tech solutions
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals
· Working remotely and face to face with clients
. Full training will be provided
Qualifications and Experience;
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. completed college IT course also considered
· Hands-on experience with Windows
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Familiarity with remote desktop applications and help desk software
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
· Experience in managed print solutions
Benefits
· Company vehicle and associated benefits (once field based role commences)
· Regular (paid for) team building nights
· Dress down Fridays with drinks after work (when allowed)
· Company Pension Plan
· Performance related bonus scheme
· On-site Parking
· Employee Discounts
· No weekends
Job Types: Full-time, Permanent
Salary: £16,000.00-£20,000.00 per year
Schedule:
- Monday to Friday
Experience:
- IT Support: 1 year (preferred)
Work Location: Hybrid remote in Bolton
