IT Support Technician Tring, England
Job description
Tring Park is one of the country’s leading vocational and academic schools, situated in the glorious Hertfordshire countryside just over half an hour from London. The School has 360 boarding and day pupils, aged 7 to 19.
Tring Park offers a wide range of benefits including a pension scheme, cycle to work scheme, free school lunches during term time, free onsite parking, staff discounts and enhanced maternity and paternity schemes plus 28 days annual leave plus bank holidays.
The School is now looking to appoint an IT Technician to join a small in-house IT department, who provide support to all areas of the business. The role is 8.30am to 5pm Monday to Friday with occasional flexibility required to cover events at the beginning and end of the school day.
The successful candidate will be responsible for the support and maintenance of all IT systems, hardware and software, which includes all printing, audio visual equipment, desktop and mobile devices. The majority of the time will be spent providing technical support, training and guidance to staff and students with varying levels of IT knowledge and competence.
This is a wide ranging and varied role that requires a versatile individual with the ability to work under pressure in a demanding environment, troubleshoot problems and resolve issues efficiently. The role will develop along with the candidate’s ability to take on additional responsibility. Ideally this will include an effective working knowledge of the school’s MIS ISAMS and the IT infrastructure, contributing to the development of these and all other relevant school areas.
Main duties
- Providing first and second line support to the staff and student body
- Maintaining, updating & monitoring IT systems
- IT administration, adding users, asset tracking, MIS tasks
- Creating and updating IT documentation and help guides
- IT hardware replacement cycles
- Assisting with project delivery
Person Specification
Essential:
- Demonstrable experience in customer facing technical support roles, 1st line support essential
- Strong communication skills and highly articulate – whether in person, by phone or by email
- Ability to quickly learn new systems and processes
- Analytical and problem solving skills, a logical thinker
- Ability to work accurately and calmly under pressure
- Flexibility and adaptability
- Effective team working
- Good at relationship building and a calm and patient manner
- Excellent time management skills
- Accurate administration skills
- Reliability and integrity and must be trustworthy as will be handling sensitive and confidential information
- Ability to configure and fault find with: Microsoft client and server operating systems, Active Directory & Group policy, Networking, DHCP, DNS and VLAN’s, Wireless, web filtering and antivirus management systems, IT infrastructure, Software packages, Printers and audio visual equipment
- Commitment to professional development
- Clear commitment to implementing whole school/staff policies relating to the safeguarding of children
Desirable
- Experience of working in a school environment
- Knowledge of school management information systems
- Experience with physical IT installations such as network, AV etc.
- SCCM / End point manager
- Occasional flexibility on working hours is required to cover events at the beginning and end of the school day.
Additional Information
Tring Park is committed to creating an inclusive workplace that promotes and values diversity, with an environment where staff can thrive, regardless of their background.
Tring Park School is committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment. The successful applicant will be subject to an enhanced DBS check. It is an offence to apply for a role if you are barred from engaging in regulated activity with children. Shortlisted candidates will be asked to complete a self-declaration form relating to any criminal record or information that would make them unsuitable to work with children.
Please note: for information on how we will use your personal information during the recruitment process, please see the Staff Privacy Notice on the School website.
Job Type: Full-time
Salary: £32,000.00-£34,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 07/06/2023
Reference ID: ITJan22
