IT Support Technician London, England
Job description
Job description
Are you interested in working for a fast-paced company supporting learners in an industry with a skills shortage? Then, this role at The Skills Centre could be perfect for you!
You will be part of an exciting new IT department bringing IT Support and Development in-house. The successful candidate must be able to work solo and have a solid ability to be given a task with minimal assistance. The candidate must also have a good manner as customer interaction will be on both the phone and in person. We are looking for someone who likes a challenge, is not scared to tackle complex technical queries and can use their base knowledge to find fixes to complex faults.
We use the latest technology to deliver employer-led teaching and learning. Our company prides itself on teaching the practical skills needed for a career in the construction industry.
You will be part of the IT Department supporting the company whose primary focus is helping people back into work, specifically in the construction industry. We deliver a range of courses from entry-level qualifications, industry-standard short courses, NVQ delivery, Apprenticeships and higher-level industry-recognised qualifications.
What Your Day Will Look Like:
- Logging timely and accurate logging of customer issues into the Call Management system
- Ability to produce clear descriptions of the reported issue and to document its resolution
- Ability to manage workload and prioritise
- Recognising when a call is urgent and escalating accordingly
- Follow-up and update customer status and information
- Troubleshooting and Problem solving
- Site visits will be required weekly
- Application Support: Software Installations and Upgrades, Cloud software support, Office 365, Window 10 and 11.
- Using Intune to manage user access apps and device management.
- Pro-actively protecting employees and systems from all cyber security threats
- Server Support: including our hosted Azure.
- End-user Support: Troubleshooting software errors, Troubleshooting data errors, Resolving issues with applications (application errors, data corruption, bad configuration), Helping customer IT to spec their servers and technical requirements
- Operating system rollouts
- BT Comms Support
- PC upgrades and rollouts
About You:
- Have strong service desk experience a minimum of at least 4-5 years
- Understanding of remote access tools, applications, and servers
- Proficiency with Microsoft software
- A keen interest in IT, software, and customer service
- The ability to adapt and work flexibly as part of a busy support team whilst remaining self-motivated in managing your own workload
- The ability to demonstrate an excellent customer service focus when dealing with customers
- Understanding of cybersecurity principles and practices
- Proficiency in English
- Good written communication and telephone manner
- Organisational skills
- Proactive and raise any identified opportunities for improvements
- Ability to troubleshoot and problem-solving
- Bachelor's degree is desirable
- Working remotely, based from home working in the UK with occasional travel
- A detail-oriented self-starter who thrives on the process and solving problems
- A genuinely curious mindset, capable of quickly learning new systems, and the desire to grow and develop over time
- A team player who loves a challenge and wants to eventually 'own' their area of the business
- Someone who is driven by life-long learning and continuous professional development
- Legally authorised to work in the UK
This is a new department, and you will be the first recruit; there is room for career growth, and we want you to feel like part of the team!
Job Types: Full-time, Permanent
Salary: £28,551.82 - £34,997.49 per year
Benefits:
- Additional leave
- Company events
- Pension
Schedule:
- Monday to Friday based at our London, Bank office, with regular travel between London, Birmingham and Liverpoolcentres.
Supplemental pay types:
- Yearly bonus
Job Type: Full-time
Salary: £28,551.82-£34,997.49 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
Schedule:
- Monday to Friday
Experience:
- IT support: 4 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Expected start date: 01/08/2023
