IT Support Technician London, England
Job description
Psymplicity is one of the UK’s fastest growing independent sector clinics, providing outpatient psychiatry, psychology and psychotherapy services to thousands of individuals, couples and families with a wide range of mental health concerns.
Established in 2014, we work with individuals from all age groups referred to our clinic as well as having contracts in place with schools, universities and corporations to provide an array of services to their students and employees. Our dedicated customer care team complement and support our clinical team to provide an extremely patient centred approach.
Our patient centred approach is only possible due to our dedication and commitment to create a nurturing, validating, supportive and cohesive culture for all staff. We are deeply committed to the idea that the workplace should be somewhere where each individual member of staff can thrive because their individual needs are satisfied, they are sufficiently challenged and stimulated, a place where their career can progress, and they can realise their full potential.
Our clinical team combine decades of medical and psychiatric expertise with strong neuroscience and research experience. Working at the forefront of mental healthcare delivery, we are privileged to find ourselves in a position in which we can contribute to the advancement of mental healthcare service frontiers.
Job role:
Our expanding IT department is looking for a skilled technician to take responsibility for our internal IT support tasks.
The suitable candidate will be familiar will SAAS platforms such as Microsoft 365, Azure etc.
Excellent problem solving skills and communication skills are essential.
Responsibilities include:
- Ticket desk organisation and problem solving.
- User setup and removal.
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Device management and security policies
- Sharepoint Online management
- Inventory management
- Troubleshooting processes within the Zoho ecosystem
- Some website maintenance
- Basic coding skills preferred (Javascript and HTML desirable)
Will work as integral part of the IT department, feeding back in to the development projects.
Must be a team player and interested in the broader project concepts.
Full time, on-site in North-West London.
Experience and skills:
We are looking for an experienced candidate who is ambitious, self-driven and has demonstrated success in fulfilling complex tech based project requirements. As a member of our agile, high-growth company, you will have the freedom to suggest change, improvements to as well as to improve both internal and external platforms and structures.
- SAAS admin experience
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Coding experience preferable, HTML and CSS
- Have an ability to build rapport with team members and end users
- Self-disciplined, focused and organised
- Must show initiative
- High sense of responsibility
- Ability to prioritise objectives, respond quickly to changing needs
- Driven to succeed and take part in growth within the business
You will be a committed, dependable and driven member of the team with a positive, collaborative disposition.
Benefits:
We offer an opportunity to work in a top performing team. An organisation where everyone is treated with respect. We strive to create a diverse, equal and inclusive work environment. We invest in our associates by offering a broad array of development opportunities.
Psymplicity is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. If you have any questions or would like further information, please get in touch.
