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Reports to: CTO

Salary: Up to £30,000 depending on experience

Overview

ProblemShared is seeking an experienced IT Support Technician to join our growing team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company and have responsibility for driving our business growth from day one. Our digital journeys are right at the heart of what we do and our goal is to offer seamless digital experiences to support exceptional healthcare.

We are looking for an enthusiastic person-centric IT Support Technician to help non-technical users working in a home/remote environment with all technical aspects of their work. This will include one-on-one help, backed by an external IT support services team, as well as managing software services and hardware supplies.

Company Overview

ProblemShared is a key innovator in the rapidly expanding field of digital mind health.

We are a practitioner-led, CQC-regulated, digital mind health provider, working with a community of expert practitioners to broaden access to the highest quality care for people across the UK. By leveraging technology, we aim to provide scalable and personalized solutions that enhance mental well-being and bridge gaps in mental healthcare delivery.

We work in partnership with institutions such as the NHS, insurance companies and universities to deliver therapy, psychiatry, neurodevelopmental assessments and post diagnosis care for adults, children and young people.

At ProblemShared we don’t just look at your CV. We’re more passionate about who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working. We embrace difference and individuality and are proud to be equal opportunity employer.

Requirements

• A demonstrable track record in an IT support engineering role
• Well-organised with good administrative skills
• Effective and open communication
• Person-centric with patience in supporting non-technical users
• Enthusiasm to work in a fast-growing remote home-working environment
• Excellent communication skills and experience working with 3rd party suppliers and partners
• Can-do attitude to helping people resolving their technical problems
  
• Personable to be able to support clients with technical problems

What the job involves

• Purchase and administration of end-user IT equipment
• IT asset management
• IT data security compliance
• Coordination of user account management
• New starter account setup/Leavers account revocation coordination
• New starter IT inductions
• Manage the return of equipment from leavers
• Application Support
• Monitor and manage End-user device compliance
• Email account management
• User license management for SaaS subscriptions
• Work closely with the external IT support team to provide a good technical experience for our users
• Research, propose and implement products and tools to improve the end-user experience
• Some client technical support