IT Support Technician London, England
Job description
You don’t need to go to university to kickstart your career!
Do you want to be earning whilst you are learning and keeping up to date with the latest technology?
By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:
CompTIA A + (Exam 1 and 2)CompTIA Cloud Essentials +
We are recruiting on behalf of a large Infrastructure support service provider where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!
About the company:
An opportunity for an IT Support Technician to join one of the most successful and high-profile contracts, delivering secure IT services to a major UK Central Government department in Whitehall, London.
Working as part of a dedicated on-site team you will provide system administration and 1st/2nd line support for a complex physical network and Microsoft Windows environment.
We actively encourage innovation, so this role will include evaluating and integrating new technology/equipment to improve our services.
What you will be doing:
First point of contact for customers seeking technical assistance over the phone, email, and IT support portal.
Responsible for handling support of service requests which relate to all technology including workstations, servers, printers, LAN, and vendor specific inhouse applications.
Administration and troubleshooting of CAFM system.
Participate and assist in driving knowledge management.
Basic Administration of Exchange email system
Assist with IT Inventory management.
Assist with internal IT projects.
The training you'll be provided with:
- Comprehensive onboarding
Level 3 Information Communications Technician apprenticeship standard
Training for all pathways of your IT career (support technician, network technician, digital communications technician)
Specialising in a portfolio of evidence for the Support Technician pathway
Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
e-learning training materials
Bi-weekly virtual classroom training on the CompTIA vendor qualifications
Monthly work-based coaches visits and competency checks
Primary Goal Support desk for technical support
You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!
As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.
We are looking for someone who:
Has a true passion for technology
Feels confident using hardware, software and other technical devices
Has good communication and interpersonal skills
Has a passion to learn with enthusiasm and motivation to achieve success
Loves helping others and enjoys working with people of all ages
Is committed to complete the full apprenticeship programme
Has the ability to work well in a team and independently using their own initiative
Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends
Windows 10 Administration & Support
Basic understanding of IT security principles
Working knowledge of Microsoft Office suite
Whilst a current security clearance isn’t a pre-requisite, you will be required to obtain and then retain SC clearance.
Working Week:
Monday to Friday 9am - 5pm
37.5 hours per week.
Starting Salary: £20,385 per annum.
Location: London
Start Date: September 2023
Employee Benefits:
Career Development - Exceptional development and progression plan
Pension – Generous Pension scheme which we will contribute to
Holidays - Minimum 24 days holiday + Bank Holidays
Choices - flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
Access to an online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives
We embrace difference and support individuals to work in ways that work best for them.
We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.
Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration:
15 months and 4 Months End Point Assessment
Where a Primary Goal apprenticeship can take you:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our higher Cyber and Digital apprenticeship programmes.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
PLEASE NOTE that we will require a copy of your personal CV.
When completing your CV, please consider the job description and the role you are applying for.
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