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IT Support Technician

With OneWeb, You'll Get To:

• Be part of the technology revolution in Space
• Accelerate your career through fast paced experiential learning and executive-level exposure
• Work with razor-sharp colleagues in a company where people come first

• Help OneWeb colleagues achieve their goals by ensuring the systems they rely on are stable and supported

Who You Are: You're committed to helping people get the best out of technology. You think on your feet, love to do your research and can provide innovative solutions and advice. You value a consistent customer experience so document your work and are happy following policies & procedures. You're at your best when collaborating with people at all levels in a business. You want to make a real difference in the world by revolutionizing technology in Space.

What You'll Do:

• Provide professional, courteous and timely support to our people across OneWeb
• Create and maintain documentation to help you and others at OneWeb
• Monitor tickets in the OneWeb Service Desk system and process them based on priority to meet agreed SLAs
• Assist in the installation, configuration and troubleshooting of computer hardware and software
• Execute approved changes to licensing, directory and communications systems to fulfill user requests

• Monitor and maintain audio visual systems based on Microsoft Teams in OneWeb's conference rooms
• Provide technical assistance to visiting presenters, vendors and clients
• Actively participate in regular meetings to share ideas and organize work to achieve common goals

What It Takes:

• Minimum three years of experience in a 2nd or 3rd line user-facing support role
• Excellent verbal and written communication skills
• Demonstrable experience in:

• Modern Windows based systems
• Active Directory and Powershell including security groups, distribution lists, shared mailboxes and permissions

• Microsoft Office suite, Office 365 administration, licensing, OneDrive for Business and SharePoint
• Microsoft Teams

• Strong interpersonal skills
• Able to work independently and responsibly to address peoples' needs as quickly and as efficiently as possible
• A willingness to work flexible hours

What We'd Love:

• Experience supporting smartphones in a managed (Mobile Device Management) environment
• Familiarity with IT technologies such as networking, security, firewalls, VPN and backup/recovery
• Working experience of ITSM tools such as Jira or ServiceNow

• Familiarity with the ITIL framework
• Experience working with Linux would be a big plus

Where You'll Be: The OneWeb office in White City, London, UK

OneWeb is a global leader in connectivity from Space. We are building a constellation of Low Earth Orbit satellites with a network of global gateway stations and a range of user terminals to provide an affordable, fast, high-bandwidth and low-latency broadband communications services, connected to the IoT future and a pathway to 5G. Find out more at http://www.oneweb.world

OneWeb treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by OneWeb and acknowledge notice of, and understand the terms of OneWeb's Privacy Policy (as amended from time to time).