IT Support Technician London, England
Job description
We are seeking a skilled IT Support Specialist to join our compact IT team, providing valuable support to the company's clients. The successful candidate will be responsible for assisting all users within the organization, delivering vital support for IT systems and infrastructure across various clients, and performing general administration tasks as needed.
Key Responsibilities:
The IT Support Specialist will maintain a positive company image and assist with administering IT-related services, including hardware, software, and other associated functions. They will serve as the primary contact for IT support within the organization, diagnose and resolve software and hardware issues, regularly update technical documentation, and help maintain the integrity of essential IT operations.
The IT Support Specialist will be expected to be available on-call for visiting client sites and covering absences or vacations. They will troubleshoot problems in person, track and record inventory/assets, ensure hardware and software remain up-to-date throughout the organization, and support the installation, configuration, and maintenance of the company's IT infrastructure. Additionally, they will offer general support for the IT department, colleagues, and computer users within the company.
Working Context:
Reporting to the IT Manager, the IT Support Specialist will work with multiple clients in East London for 45 hours per week. Occasional evening, weekend, and public holiday work may be required to accommodate service demands or emergencies. The candidate may need to be available outside regular working hours to address urgent service disruptions. Adherence to the company's Uniform Policy and appropriate attire is mandatory. Travel to company facilities to fulfil role requirements is expected. The candidate will be required to coordinate with staff at all levels and provide training and guidance on systems, policies, and procedures to end users as needed.
Candidate Profile:
The ideal candidate should have at least 2 years of IT experience and possess strong literacy and numeracy skills. They must have a solid understanding of customer needs and excellent customer service abilities, as well as the capability to deliver high-quality service independently and take ownership of resolving issues. A relevant qualification is preferred, and punctuality and reliability are essential.
Experience:
The candidate must have proven IT experience, a hands-on approach, and be comfortable with various hardware types, using their initiative. The role will also involve hands-on tasks such as hardware installations and setups. The candidate must be experienced in handling routine administrative tasks.
Skills:
The ideal candidate should be proficient in Microsoft software, including Windows, Office, Server, Azure, Office 365, and SharePoint, as well as networking and other business technologies. Good knowledge of cybersecurity and ISO27001 would be an advantage. They should possess a dynamic, hands-on, results-oriented approach and demonstrate trust, openness, and respect when interacting with others. They must also be flexible in managing tasks and workload, able to communicate technical concepts in simple terms, and possess excellent problem-solving skills.
Additional Requirements:
Availability to work evenings, weekends, and holidays is crucial for this role.
Job Types: Full-time, Permanent
Salary: £26,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- East London, Greater London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Office 365 (preferred)
- 2 Year Technical support (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 30/04/2023
Expected start date: 24/04/2023
